Random Health not refunding Covid tests

hartleycsh

While on holiday we attempted to order day 2 tests, but ordered pre flight tests instead. I noticed my mistake and contacted Randox immediately.
They are refusing to do anything about it. Isn’t that theft? They hide behind their Ts and Cs that no one ever reads and were ultimately made up on the spot, and don’t match their competitors. It wasn’t a good website and I definitely didn’t get reminders before pressing the pay button. We ordered the day 2 tests from Eurofins who I note did have a refund policy. Randox don’t even have a complaints policy! 
Anyone else in the same boat? can we form a group and apply pressure?

onashoestring

You have started 2 threads

hartleycsh

I don’t know how to delete the one with the spelling mistake

silvercar

Closing this thread as it’s a duplicate.