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PIP reviews

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I was told by the CAB that I should be entitled to standard mobility allowance because of the changes to following and planning a journey.  The last advice I can find on here is from 2019, when they had promised to review all cases without being contacted.  However, since then I have been told that I will need to ring up and ask for a review.  Is this correct?  I find it incredibly hard to make phone calls, especially when I'm likely to be on hold for god knows how long, can I do it another way?
I'm an MSE winner!
2x tickets to the o2 Wireless Festival :j
Summer Sports Set - trampoline, swingball and paddling pool worth £100 :T

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