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Stairlift refuns

george1896 · 2021-09-29 11:12:43

My parents ordered 2 stairlifts for my father to use but unfortunately my dad passed away before they were fitted. We notified the company to say we would no longer require the stairlifts. My parents had already paid 50% of the total cost amounting to £1595. I have asked for a copy of the contract/terms and conditions to…

Comments

macman Posts: 53,129 Forumite

2 October 2021 at 3:56PM edited 2 October 2021 at 4:00PM

What was the timespan between the contract being placed/deposit paid and your father passing away? Your father's death does not void the contract he made, so the estate is liable for the balance owing, though one would hope that some compromise can be reached, as they will have had costs arriving once the order was placed.

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