Unable to open attachment in an e mail

Rockman60

Hi

I have started to have a problem with Outlook in that on occasion when I try to open at attachment in an e mail the attached document is blurred and hazy and I am unable to open any of the links in it. The e mail has come from a reliable source, for example, Nationwide Building Society, so it is genuine.

Any help will be greatly appreciated.

neilmcl

Try saving the attachment first, for example to your desktop, then open it from there. What file format is it?

CoastingHatbox

Is this happening with all or any particular type of attachment? PDF? Word Document? Image?

Is this a problem on your phone/mobile device, or on your desktop computer?

Rockman60

I am unable to save the document as I am not able to do anything with it. It is just there faded out with my Username and password showing and a red box below saying sign into your account but when I click on that nothing happens.

There a number of pdf documents below this but I cannot open them wither. I can open the document when I go into Outlook on my phone but I cannot on my pc.

Jenni_D

Which Outlook is this?

* The PC application that comes with Microsoft Office?
* The webmail portal accessed via a browser?
* The Mail app on a PC or phone?

Rockman60 said:

It is just there faded out with my Username and password showing and a red box below saying sign into your account but when I click on that nothing happens.

I don't understand what you're saying there. Perhaps once you've answered the question above it might make sense to someone else.

Rockman60

Sorry for not making things clear but as you may have guessed my IT skills are not great.

I received an e mail in Microsoft Outlook from Nationwide Building Society regarding house insurance which I opened on my pc. Within the e mail there was a box which says 'Check my renewal documents'. When I click on this it takes me to my home insurance account. However the page is a grey colour and I cannot click on anything within it. 

When I go into Microsoft Outlook on my mobile phone I can open the e mail and click on the links on the attached page so the problem is with my pc.

Sorry that is about as plain as I can make it.

Jenni_D

Ah, OK. So the problem isn't about attachments; it's about accessing your NW insurance account page via web browser on your PC.

What browser are you using on your PC?
Can you copy the website link from the email and paste it into the address bar of an alternative browser, and see if that works?

neilmcl

Rockman60 said:

Sorry for not making things clear but as you may have guessed my IT skills are not great.

I received an e mail in Microsoft Outlook from Nationwide Building Society regarding house insurance which I opened on my pc. Within the e mail there was a box which says 'Check my renewal documents'. When I click on this it takes me to my home insurance account. However the page is a grey colour and I cannot click on anything within it. 

When I go into Microsoft Outlook on my mobile phone I can open the e mail and click on the links on the attached page so the problem is with my pc.

Sorry that is about as plain as I can make it.

As above, it doesn't look like a problem with the attachment itself but the account page it's taking you to to view them. My guess is you need to be logged in to your NW account first before the contents of the page become available to you.

Rockman60

Hi. I logged into my Nationwide account and was able to open the documents. Just seems strange that on my mobile I got straight to the documents by clicking on the link in the e mail whereas on my PC I had to log onto my Nationwide account. Anyway the main thing is I was able to read the documents and respond. Thanks everyone for your help.

Rockman60

Sorry forgot to say that Google Chrome is my browser.

neilmcl

Rockman60 said:

Hi. I logged into my Nationwide account and was able to open the documents. Just seems strange that on my mobile I got straight to the documents by clicking on the link in the e mail whereas on my PC I had to log onto my Nationwide account. Anyway the main thing is I was able to read the documents and respond. Thanks everyone for your help.

Do you use your banking app on your phone rather than a browser?