Lastminute.com

barrybarr

Hi all, we booked a holiday with separate hotel and flights to UAE April2020. We were issued a refund for the flights but issued a credit note for the hotel £800 approx. We tried to use the credit note which was declined. Contacted lastminute.com who said our credit note had expired. We informed them we had Ben informed a cash refund would be available if unused by September 2021 and that there is no valid to date on the credit note to which they replied your credit note expired June 2021 and there will be no cash refund .
thus company are practically stealing millions off customers to whom they show no loyalty and no morals. 

Ms_Chocaholic

Did you pay on a credit card?

Westin

barrybarr said:

Hi all, we booked a holiday with separate hotel and flights to UAE April2020. We were issued a refund for the flights but issued a credit note for the hotel £800 approx. We tried to use the credit note which was declined. Contacted lastminute.com who said our credit note had expired. We informed them we had Ben informed a cash refund would be available if unused by September 2021 and that there is no valid to date on the credit note to which they replied your credit note expired June 2021 and there will be no cash refund .
thus company are practically stealing millions off customers to whom they show no loyalty and no morals. 

Do you have this in writing from LastMinute?

For packaged travel sales there was a system of what were called Refund Credit Notes which came with a form of protection on their value and could be converted to cash at a certain point I the future.  If you booked separately the flight and hotel and this did not create a package or linked travel arrangement then a different type of credit voucher may have been issued (with different terms such as expiry date).

There are a few existing threads on LastMinute on MSE. You might find benefit in searching those out and reading posed questions and replies given. Others may have had the same issue as you are now experiencing.