Problems Being Switched From NPower to E.On Next

martynjhogg

The Ombudsman has upheld my complaints and I should get a written apology and a small goodwill gesture (£75) however I must either pay to have the 2 unused meters removed or contact EON Next every month to ask them to refund the standing charges for the unused meters. I am trying to find out if an automated email will be OK to request this.

I have also realised that when they estimate the usage for the 2 meters that are disconnected they estimate about £114 per month despite the meters never having advanced for over 6 years.

The reason I do not want to have the 2 unused meters removed is that I might want 3 phase supply for my workshop in the future and it will cost a lot of money to get the meters removed and even more to have new ones installed.

I don't understand why the energy supplier can't just accept that a meter is not used and therefore does not require a tariff.

I might start another thread about energy usage estimation algorithms!

[Deleted User]

martynjhogg said:

The Ombudsman has upheld my complaints and I should get a written apology and a small goodwill gesture (£75) however I must either pay to have the 2 unused meters removed or contact EON Next every month to ask them to refund the standing charges for the unused meters. I am trying to find out if an automated email will be OK to request this.

I have also realised that when they estimate the usage for the 2 meters that are disconnected they estimate about £114 per month despite the meters never having advanced for over 6 years.

The reason I do not want to have the 2 unused meters removed is that I might want 3 phase supply for my workshop in the future and it will cost a lot of money to get the meters removed and even more to have new ones installed.

I don't understand why the energy supplier can't just accept that a meter is not used and therefore does not require a tariff.

I might start another thread about energy usage estimation algorithms!

Suppliers are required to carry out safety checks on meters. The fact that it isn’t in use is immaterial: it still has to be checked and replaced when it reaches its end-of-life. 

oldagetraveller1

"Suppliers are required to carry out safety checks on meters."

How often? I know that in the 19 years living in the present house neither the gas nor electricity meters have been "safety checked".

martynjhogg

[Deleted User] said:

Suppliers are required to carry out safety checks on meters. The fact that it isn’t in use is immaterial: it still has to be checked and replaced when it reaches its end-of-life. 

Yes, I understand that there is a cost to just maintaining a record of a meter but its frustrating that we had no issues with N-Power and with EON Next we got absolute chaos.

What I really need is a 3 phase smart meter! - 1 supply, 1 meter, 1 total reading, 1 standing charge.