Octopus Energy secures new investment

mparter

Seems there is confidence in Octopus’ ability to navigate through these choppy waters.

https://www.theguardian.com/business/2021/sep/27/octopus-secures-up-to-600m-from-investment-fund-set-up-by-al-gore

Curiousgirl1

Just as well as they are now taking on 600,000 loss making customers 

Grizzlebeard

Apologies mparter for duplicating your topic in a new thread. I must learn to read more threads before I post. (My first)

I hope the "growth" of Octopus doesn't overstretch their ability to maintain an excellent level of customer service. I'm sure the rush of half a million very concerned new customers is going to make at least a temporary dent.

(At least this reply will bump you up the table.)

(edit: Even while I apologized I manage to spell your name wrong. Corrected now.)

Tottington

mparter said:

Seems there is confidence in Octopus’ ability to navigate through these choppy waters.

https://www.theguardian.com/business/2021/sep/27/octopus-secures-up-to-600m-from-investment-fund-set-up-by-al-gore

..until they run out of cash again and look for another equity round 

mparter

Grizzlebeard said:

Apologies mparter for duplicating your topic in a new thread. I must learn to read more threads before I post. (My first)

I hope the "growth" of Octopus doesn't overstretch their ability to maintain an excellent level of customer service. I'm sure the rush of half a million very concerned new customers is going to make at least a temporary dent.

(At least this reply will bump you up the table.)

(edit: Even while I apologized I manage to spell your name wrong. Corrected now.)

No worries mate. I was considering a switch to Octopus but was waiting on my smart meters being sorted as I was aiming for the Go tariff. The rates have now increased quite a bit so I'm not rushing to switch now and with the influx of "new" customers, I'll probably leave it longer anyway as I can imagine their customer service reps are swamped.

[Deleted User]

As I posted earlier, they are using customer service from Octopus NZ to assist customers moving from Avro.

Grizzlebeard

[Deleted User] said:

As I posted earlier, they are using customer service from Octopus NZ to assist customers moving from Avro.

Thank you, Yes, I read that. I hope that doesn't mean all the Kiwi customers are stuck in a queue.

Now if only British Gas had lots of Foreign resources to draft in and rescue their customer services. (aside mumble mumble.. "Sorry what's that? They do! You sure?")

From what I read here, despite all the worries this transfer is going ten* times faster and smoother than my swap from Ebico to BG despite ten* times as many frantic customers being processed. Fingers crossed.

(*Indicative numbers only: But happy to be corrected with actual numbers)

Verdigris

I hope that doesn't mean all the Kiwi customers are stuck in a queue.

Presumably working night shifts when the domestic help-desks are closed.

Grizzlebeard

Verdigris said:

I hope that doesn't mean all the Kiwi customers are stuck in a queue.

Presumably working night shifts when the domestic help-desks are closed.

Good point, now Kiwi customers will just have to get used to the snoring and yawning of zonked out reps.