Holiday “stolen”

DB1904

born_again said:

DB1904 said:

born_again said:

pinkshoes said:

Bournie1971 said:

Daughter was due to fly last saturday.
On sat morning she discovered on her tui her booking had dissapeared.
On ringing tui they would not talk to her as she was not the lead passenger…..but she had been the lead pasenger.
After going to a local branch they said my daughter had called them and made her travel partner the leas passenger, she then changed my daughters name fir another!
Her (ex) friend had rang tui, passed the comical sexurity checks of giving booking number/name/address and pretended to be daughter and made the changes.
Tui refused to do anything even though plane had not taken off.
Basically told her contact police no chance of refund!
Anybody on here heard of this happening before??

So YOUR DAUGHTER and a friend were going on the holiday.

But  she fell out with this friend. This friend then managed to change herself to lead passenger and then changed the other booking name from your daughters to someone else? Is that correct?

Who has paid for this holiday?

I would be going back into TUI and demanding that they cancel the return flight immediately! I would also be pushing for a refund and perhaps even mentioning that if they don't help,). then talking to the bank about a chargeback for failure to provide goods. (assuming your daughter paid

If your daughter paid, then one option is taking this ex friend to court for the full amount. 

Why didn't she check the booking until the day of the flight? Most people check at least the day before. And if she wasn't friends with the friend any more, who was she planning on going with??

Chargeback will not work as the holiday has taken place. It does not relate to the fact OP may have paid but did not go for certain reasons. It is based on TUI  not providing the holiday. Which it would appear they have.

This is a civil matter now. So if police will not do anything then OP has to look at court action against her EX friend. But even that is fraught with dangers unless there is solid proof of the original booking.

Not sure why you think it's a civil matter and them mention the police in the next sentence.

user1977 
Police would not reclaim funds. That would be down to OP.

I know but police would not get involved in a civil dispute. You clear stated it is a civil matter and the said if the police don't get involved. From what been stated it's not civil, there's been a fraud and the police should be dealing with the criminal side. 

Aylesbury_Duck

Bournie1971 said:

Tui were informed at 9 sat morning, flight left at 3 in the afternoon.
The staff at the tui store were brilliaint and rang various managers etc but said nothing could be done.
Daughter had paid her share on her credit card, again cc company said nothing could be done.
She had printed off all her holiday info so hadnt looked at her app.
The pic the “friend” posted on instagram of her and her moms passports saying morocco here we come alerted her and yes if it was a local airport may of confronted them but it was a London one and we are midlands based.

You mention "her share".  Was your daughter actually designated as the lead passenger?  I know your original post says she was, but it's worth checking.  If they both had equal status, then her friend might have been able to genuinely change booking details.  How else did she have the booking reference, for example?

From the last sentence, I assume your daughter didn't actually intend to go, anyway, if she couldn't get to the airport?

Bournie1971

I was due to drive her down to the airport but after being told by tui there was nothing they could do why would i drive 2.5 hours to gatwick?
Yes daughter was lead passenger, the other party rang up pretending to be daughter and made herself lead,we were told this in the tui shop.
Online and on phone they will not even engage with daughter as they say can only deal with lead passenger.

Aylesbury_Duck

Bournie1971 said:

I was due to drive her down to the airport but after being told by tui there was nothing they could do why would i drive 2.5 hours to gatwick?
Yes daughter was lead passenger, the other party rang up pretending to be daughter and made herself lead,we were told this in the tui shop.
Online and on phone they will not even engage with daughter as they say can only deal with lead passenger.

To challenge her friend there and then, and get her (your daughter's) holiday back?  Did your daughter speak to her at all that day, or since?

Anyway, what's done is done.  Personally, my advice is for your daughter to take the friend to small claims court for the value of her ticket.  

elsien

Aylesbury_Duck said:

Bournie1971 said:

I was due to drive her down to the airport but after being told by tui there was nothing they could do why would i drive 2.5 hours to gatwick?
Yes daughter was lead passenger, the other party rang up pretending to be daughter and made herself lead,we were told this in the tui shop.
Online and on phone they will not even engage with daughter as they say can only deal with lead passenger.

To challenge her friend there and then, and get her (your daughter's) holiday back?  Did your daughter speak to her at all that day, or since?

Anyway, what's done is done.  Personally, my advice is for your daughter to take the friend to small claims court for the value of her ticket.  

How would she have got the holiday back at that stage? The check in staff would go by the name on the booking at that point. Plus would the daughter really have still wanted to have go away with someone who’s done that on her? 

Why did she not contact the friend or check the booking the day before when she saw the information on Instagram? I’m guessing they’d already fallen out by then - it’s not the sort of thing that people are generally taken completely unawares by?  

It is likely she is going to have to go the small claims route if the friend won’t reimburse her. 

sheramber

Was there no communication before the holiday date.?

When did they last discuss arrangements to meet up etc?

Or, ,
is there a bit missing to the story?

Ms_Chocaholic

Who was your daughter due to go on holiday with if she had fallen out with the friend?

pinkshoes

Bournie1971 said:

Daughter had paid her share on her credit card, again cc company said nothing could be done.
She had printed off all her holiday info so hadnt looked at her app.
The pic the “friend” posted on instagram of her and her moms passports saying morocco here we come alerted her and yes if it was a local airport may of confronted them but it was a London one and we are midlands based.

Well this is straight forward then.

Take a screenshot of the photo as evidence. Along with any others of the holiday.

Then your daughter needs to send a letter before action to the friend stating that she found out on the morning of the holiday that the lead passenger name had been changed and the name then changed on the other ticket that was hers. State that the ex friend has 14 days to re-pay the full amount your daughter paid  of £x, otherwise she will take her to court and the ex friend will then become liable for all court fees when she loses. 

Tokmon

Bournie1971 said:

I was due to drive her down to the airport but after being told by tui there was nothing they could do why would i drive 2.5 hours to gatwick?
Yes daughter was lead passenger, the other party rang up pretending to be daughter and made herself lead,we were told this in the tui shop.
Online and on phone they will not even engage with daughter as they say can only deal with lead passenger.

It's a shame your daughters "friend" didn't ring up and cancel the holiday after you found all this out in the morning 

zagubov

Tokmon said:

Bournie1971 said:

I was due to drive her down to the airport but after being told by tui there was nothing they could do why would i drive 2.5 hours to gatwick?
Yes daughter was lead passenger, the other party rang up pretending to be daughter and made herself lead,we were told this in the tui shop.
Online and on phone they will not even engage with daughter as they say can only deal with lead passenger.

It's a shame your daughters "friend" didn't ring up and cancel the holiday after you found all this out in the morning 

Best post I've read in quite some time!