Tesco Bank problem with verification by Visa

tg99

Anyone else had issue whereby you make a debit card payment with Tesco Bank debit card on a retailer / merchant website but then when you have to go to the Tesco Bank app to verify by Visa then the app shows the incorrect amount so you can’t verify. Never had issue with card or this retailer site before and the confirmed amount appears correctly on the retailer site but is wrong on the Tesco app (misses off last 3 figures, eg £2000 appears as £2 in the app). Guessing must be some kind of glitch in the software in terms of the Tesco app recording the amount incorrectly.

tacpot12

It definitely sounds like a software bug. Try to get a screenshot of the app screen and the corresponding web page and send them to Tescos. 

tg99

tacpot12 said:

It definitely sounds like a software bug. Try to get a screenshot of the app screen and the corresponding web page and send them to Tescos. 

Yep done that so hoping they can sort it tomorrow. 

born_again

tg99 said:

Anyone else had issue whereby you make a debit card payment with Tesco Bank debit card on a retailer / merchant website but then when you have to go to the Tesco Bank app to verify by Visa then the app shows the incorrect amount so you can’t verify. Never had issue with card or this retailer site before and the confirmed amount appears correctly on the retailer site but is wrong on the Tesco app (misses off last 3 figures, eg £2000 appears as £2 in the app). Guessing must be some kind of glitch in the software in terms of the Tesco app recording the amount incorrectly.

Who is the retailer you are using?
As some retailer do not authorise the full amount. They will only request £1 or £2..

Example was i-tunes. They always used to authorise for £1.59 no matter if it was a free app or a expensive one. Then debit the correct amount.

KxMx

Long shot but have you tried reducing the size of font on your device? 
Could be a display issue. 

blenz101

Anybody having problems with all online transactions?  Nothing will authorise for me at all via the app, keep getting a message about an error.

tg99

born_again said:

tg99 said:I

Anyone else had issue whereby you make a debit card payment with Tesco Bank debit card on a retailer / merchant website but then when you have to go to the Tesco Bank app to verify by Visa then the app shows the incorrect amount so you can’t verify. Never had issue with card or this retailer site before and the confirmed amount appears correctly on the retailer site but is wrong on the Tesco app (misses off last 3 figures, eg £2000 appears as £2 in the app). Guessing must be some kind of glitch in the software in terms of the Tesco app recording the amount incorrectly.

Who is the retailer you are using?
As some retailer do not authorise the full amount. They will only request £1 or £2..

Example was i-tunes. They always used to authorise for £1.59 no matter if it was a free app or a expensive one. Then debit the correct amount.

It’s not to do with the retailer - when spoke to them earlier Tesco now acknowledge it’s a wider issue with their app that is affecting more than just a few customers.

tg99

When I spoke to them earlier Tesco Bank said this is a problem with the app affecting quite a number of customers and that IT have not yet been able to resolve it. I did read online that if you don’t have their banking app then they send you a text instead to verify online debit card payments. Hence I tried deleting the app off all my devices but that didn’t work as the retailer site still asked me to verify with Tesco Bank app and didn’t get a text.