Broadband charges

spurdog1

I moved to the country 4 years ago, and I found out how slow broadband can be with the suppliers. This year I went to VM (First time in 10 years), for a little more cost than BT my previous supplier, (£38.00) which seemed worth it to get the 100MB.

My bills seem to have levelled. However every month I get sent notification of my next invoice. Sadly VM just lumps the discount, but I am told I will be deducted £51.00 (the "price outside the discounted period).

Surely this email should tell you what WILL be deducted, otherwise the exercise of emailing to check your bill becomes "nonsense".
As I am a greenhorn at VM, is there something I am misunderstanding?

Is there something I can do? (I doubt it). It just feels wrong.

JJ_Egan

Try the phones forum more VM knowledge their .

neilmcl

All I can say is just log in to your account and see what's actually being charged on your bill.

spurdog1

neilmcl said:

All I can say is just log in to your account and see what's actually being charged on your bill.

But thats the point, he says nicely, they've taken it then...LOL

spurdog1

I presume you refer bank account, not VM account...LOL

neilmcl

spurdog1 said:

I presume you refer bank account, not VM account...LOL

No, I'm referring to your VM account.

spurdog1

neilmcl said:

spurdog1 said:

I presume you refer bank account, not VM account...LOL

No, I'm referring to your VM account.

the vm account shows no charge as yet. the email refers to 51.00

RumRat

Your introductory discount may have come to an end. Time to re-negotiate your discounts....Phone them and select 'Thinking of leaving', then have a chat, if you are not happy with what they offer, tell them you are leaving and changing suppliers....They will call you back before the cut off deadline and make you a better offer.
For example I pay less than you for 350Mb, unfortunately, renegotiation is a yearly occurrence we shouldn't really have to go through.