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Direct Debit paid to Green Energy
alessandro
Posts: 30 Forumite
in Energy
Hi all
I don't know if this will be a problem so wanted to reach out to gain some understanding. A couple of weeks ago I started a switch to Neon Reef from Green Energy. This was before they went bust. I was told they would switch over and cancel all the accounts etc so I thought nothing of it and left the direct debit open for my final bill.
I will be honest with a lot on my mind I was stupid and didn't cancel the direct debit for Green when news broke that they collapsed.
Today they took my normal DD of £60. I am now worried this could go into the ether.
How does it work with final bills will they apply that to any final bill or should I ask the bank for it back (should that be possible).
I just don't know how it works and have tried reading up but just end up more confused and now I just feel stupid and worried.
Any help would be appreciated
I don't know if this will be a problem so wanted to reach out to gain some understanding. A couple of weeks ago I started a switch to Neon Reef from Green Energy. This was before they went bust. I was told they would switch over and cancel all the accounts etc so I thought nothing of it and left the direct debit open for my final bill.
I will be honest with a lot on my mind I was stupid and didn't cancel the direct debit for Green when news broke that they collapsed.
Today they took my normal DD of £60. I am now worried this could go into the ether.
How does it work with final bills will they apply that to any final bill or should I ask the bank for it back (should that be possible).
I just don't know how it works and have tried reading up but just end up more confused and now I just feel stupid and worried.
Any help would be appreciated
0
Comments
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You'll get it back, eventually, from whoever is appointed SoLR. Could be many months in the current turmoil. It took about 2 months to get my credit back, in similar circumstances, about a year ago, when things were relatively normal.Make sure you keep a record of your leaving meter read, in case of disputes.0
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Ah thank you for the reassurance. Because of various things I started to get anxious it would just go into this void and be lost and it made me feel more anxious. 60 is a lot of money. Feel better now thank you 😊0
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Some people on here in similar circumstances have mentioned using the direct debit guarantee and getting it returned by the bank - not sure whether that is the best approach or not but if you are short on cashflow it might be better?0
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Just ring your bank they will recall the DD and it's back in your account immediately. My parents were in same situation with AVRO who took £170 from them on the day they bust. You are covered by DD guarantee0
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Luckily I cancelled my direct debit with green the day they went bust I feared this might happen0
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Thank you all. I'll contact them tomorrow0
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They're due to take payment in the next few days with me. Will they still take it this out now they've gone under?0
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