Tui cancelled my flight now I have to pay extra £639 !HELP!

JACKT097

I have booked a holiday to Mauritius with TUI and flying out October 25th 2021 and WAS flying with emirates however on Monday I noticed my emirates flights have been cancelled so I contacted them directly on Twitter and they replied back saying 
▫️Please contact your travel agency to sort this for you. I can see seats are available for Heathrow to Mauritius on 25 Oct - 9 Nov. Let me know if you need other help▫️

I contacted tui and after waiting 2hours on the phone I managed to get through and they said it was an error their side and not sure what happened as they could see I paid off the holiday back on 29th July 2021, they offered me 2 new flights however I had to pay additional £639 for these flights or cancel but surely I shouldn’t have to pay for something that wasn’t my fault.

Contacted tui again today to complain and try get the £639 back I paid for these new flights as it was there error but they kept saying there’s nothing they can do, can’t even offer me flight upgrades so where do I stand with this?

TELLIT01

As you have paid the extra, I would have your holiday and then fight TUI on your return.  As you say, it was entirely their error so you shouldn't be out of pocket.  Whether they will comply is another matter.

JACKT097

They said they can’t give me the money back (more like don’t want too), just want to know if I can take this further and how I would do so 

jimbo6977

Is the Tour Operator Tui, or is the Travel Agent Tui?

(or both)

JACKT097

jimbo6977 said:

Is the Tour Operator Tui, or is the Travel Agent Tui?

(or both)

booked through TUI