avro energy

andysgas

i have been asking avro energy to refund £120.28 since 30 june2021 after i sold my house .
i have sent a few emails requesting they refund my money.they emailed to say in 10 days i would be reimbursed.and not done so.
but now they have gone into liquidation i want to know how i can get my money.
i have not yet moved into my new house because it is delayed in the build stage so have not got a new energy supplier set up.
will i get another supplier to take over where avro left .
will the new supplier honour my credit owed with avro when i carry on with them in my new house.
what should i do now .the ombudsman wont help now they have gone bust.

wannabeinvestor

I was in the process of switiching over and realised I had been paying AVRO and Scottish power a direct debit at the same time for two months. called scottish power and they had no record of a request to switch so i cancelled the direct debit and my bank are refunding me the money I paid to AVRO. I just need to find a new supplier as I'm still with the old, now.

MWT

andysgas said:

will i get another supplier to take over where avro left .
will the new supplier honour my credit owed with avro when i carry on with them in my new house.
what should i do now .the ombudsman wont help now they have gone bust.

Octopus have been appointed as the SoLR for Avro customers and ex-customers, so your refund will be handled by them.

You will not be entitled to any compensation for the late payment though.

As for your new house, there will already be an energy supplier there when you move in, you must register with them before you decide if you want to move to a different supplier.

With the energy market as it is, odds are it will be cheaper to stay with the existing supplier at your new house on their standard variable tariff than to move elsewhere.

wannabeinvestor

wannabeinvestor said:

I was in the process of switiching over and realised I had been paying AVRO and Scottish power a direct debit at the same time for two months. called scottish power and they had no record of a request to switch so i cancelled the direct debit and my bank are refunding me the money I paid to AVRO. I just need to find a new supplier as I'm still with the old, now.

I'm in the same situation but my bank won't give me the refund and say go to to Octopus or OFGEM