One day before move Chancellors sends us a fully furnished inventory after selling us an unfurnished

Keeper98

Hi there,

I'm sorry if this is the wrong place to write this up, but I really don't know where to turn. My partner is lying on the bed sobbing in stress. We were sold a let by an estate agent that clearly stated it was unfurnished on the AD. We spoke to an agent who confirmed this. We signed one of those application documents with no indication it was furnished. We signed a tenancy agreement that just included a line about being responsible for any furnishings, but I assumed that it was referring to the fridge-freezer. Today, at a little before 5.30, chancellors sent us the inventory and it is beyond fully furnished. It's almost like someone left their trash there. 

We could have taken possession on Monday but as our move is tomorrow we just arranged to pick up the keys then, so we have not set foot inside the property yet. We stressed to the agent that we needed unfurnished because we have a lot of things, including a big double bed. The move is tomorrow. This is the latest in a incredible line of incompetency from this estate agent, the worst I've seen in nearly 15 years of renting, and I honestly think it might even be intentional deception, as many of the details of the pre-let agreement changed with no conversation (we signed up for a deposit and it was on the agreement, only to be told later (when I spotted it and inquired) that it was a 0 deposit tenancy and there was nothing I could do about it.

Can they leave us stuck with this stuff? Can I sue them, either for the deception or the fact that my partner has been so distressed by them that I was on the verge of calling an out of hours doctor for a sedative (she has a NHS diagnosed mental health condition). What should I do?

Irishpearce26

So you signed an agreement for a property that clearly said it was furnished but you assumed it was just the fridge, did you clarify before you signed?

Sounds like you have no claim here as you should have raised this before you signed. An advert is an advert the legal stuff is the contract and you signed it. Your partners medical issues have no bearing as you would be the responsible adult here. 

What should you do - negotiate with the LL and letting agent to come to a solution. 

Keeper98

Sure, but we have phone recordings stating it was unfurnished and no indication in any other communication that it was furnished. Does that not count?

Keeper98

Oh and my partner is on the let, so this is directly involving her. 

980233

Keeper98 said:

Sure, but we have phone recordings stating it was unfurnished and no indication in any other communication that it was furnished. Does that not count?

Phone records? Did you record these calls?

elsien

980233 said:

Keeper98 said:

Sure, but we have phone recordings stating it was unfurnished and no indication in any other communication that it was furnished. Does that not count?

Phone records? Did you record these calls?

How many people record their calls?

OP was the place furnished when you viewed it and did you assume it belonged to the departing tenant? 

And no you can’t sue them for your partner’s distress. 

Keeper98

I record all my calls for personal use, its just a button you press once on the mobile. I've got a recording where they clearly say it was unfurnished. We didn't view it in person, and the video was clearly a video of the house being lived in by the previous tenant. 

Owleyes00

Keeper98 said:

I record all my calls for personal use, its just a button you press once on the mobile. I've got a recording where they clearly say it was unfurnished. We didn't view it in person, and the video was clearly a video of the house being lived in by the previous tenant. 

I hope you seek consent to record calls from the other person on the other end of the line! What a strange thing to do…

Keeper98

It was set up for a ugly case of having to prove someone was committing elderly abuse. They were convicted, and I just never turned it off. As far as I am aware, if its for personal use, you don't need consent. Anyway, given that I can prove they sold me it as unfurnished, can I do anything?

Sunsaru

Owleyes00 said:

Keeper98 said:

I record all my calls for personal use, its just a button you press once on the mobile. I've got a recording where they clearly say it was unfurnished. We didn't view it in person, and the video was clearly a video of the house being lived in by the previous tenant. 

I hope you seek consent to record calls from the other person on the other end of the line! What a strange thing to do…

Not as strange as you think...

980233

Keeper98 said:

I record all my calls for personal use, its just a button you press once on the mobile. I've got a recording where they clearly say it was unfurnished. We didn't view it in person, and the video was clearly a video of the house being lived in by the previous tenant. 

I have to admit I have never seen this button or record people on video without their knowledge.

Somebody better legally minded will be along I'm sure but I'm pretty certain those recordings will not help the situation if LA and LL won't budge on the contract.