NCP Autopay and parking fine

The_Slithy_Tove

Foxtails said:

Thank you for your reply. She has not been sent a breakdown of the £160 for each day but when she spoke to them and queried the extra debt collection part they couldn’t tell her what it was for!

No surprise there.

But please stop calling these people. Everything needs to be in writing (email will do).

Foxtails

neilsmith58 said:

I can't help Foxtails, but I’m also appealing at least 7 fines incurred at Leigh on sea C2C NCP car park. It’s my belief that NCP somehow lost my online ‘Autopay' details at the beginning on September. I had registered on their Autopay my new credit card early August and charges were taken during that month, however unbeknownst to me no charges were taken during September. This issue only came to light when I received on the 30th September 5 notices (at the same time) dated 28th September for stays on the 1st, 2nd, 7th, 9th and 10th, I have subsequently received 2 more notices dated 11th October, for parking on 21st and 23rd September, which I have again appealed. 

I’ve parked at that car park for over 35 years and so know exactly what is required to stay there. Unfortunately NCP have rejected my first 5 appeals, although they reduced it to an administration cost of £20 for each notice, however if I appeal to POPLA I will lose that ‘offer’.

I know I am not at fault, and had they notified me in good time, not almost 4 weeks after the first ‘offence’, I would have been able to address the problem immediately. I still have not received an explanation from NCP as to how my details were lost, and I'm concerned they had an IT issue that compromised my credit card information. I have checked with MasterCard and they have no records of any payment rejection and so there’s no issues there.

its a shocking situation.

I feel your pain. It’s the most horrible situation to be in.  We’ve still heard nothing from NCP/Trace after nearly 11 weeks. It would seem it is more of a common problem than I first realised but NCP don’t seem willing to admit to it yet. Please let us know how you get on.

Foxtails

Coupon-mad said:

Please can you BOTH send your evidence to the head of AOS at the BPA, Sara Roberts, as NCP clearly seem to have a payment reconciliation problem at some sites right now.  Tell her the good folk at MSE parking forum sent you as we are alarmed at the pattern we've seen:

sara.r@britishparking.co.uk

Thanks for the advice. I will definitely do this. Hopefully BPA  should realise this is not acceptable behaviour by one of their Members and step in 🤞It appears to have been happening for months.

D_P_Dance

, so she now owes £1600

She owes nothing unless a judge says so,  and from the little you have told us that does not seem very likely.  Have you read the newbies?  Have you read other threads?  Has she complained to her MP?

Foxtails

Coupon-mad said:

Please can you BOTH send your evidence to the head of AOS at the BPA, Sara Roberts, as NCP clearly seem to have a payment reconciliation problem at some sites right now.  Tell her the good folk at MSE parking forum sent you as we are alarmed at the pattern we've seen:

sara.r@britishparking.co.uk

Update….

Can confirm that following this advice Sara Roberts stepped in, raised the case with NCP and quess what….
NCP have withdrawn all notices from Debt Recovery and all have been cancelled. 

Can’t quite believe it’s actually happened but I hope it will come as some comfort to others who may find themselves in the same situation that it is possible to get a good result.

Can’t thank  people on here enough for your advice especially Coupon-mad.  Couldn’t have done it without you…
My daughter can now get on with her life.

Coupon-mad

Perfect - glad to help, and glad that Sara at the BPA assisted, as I thought she would.