Private parking.

Misbourne

My grandaughter took her poorly baby to the doctors where they have a log in system for car reg which she used. A week later she got a ticket for £100 with photos of her car and when she appealed (with my help) showing her stamped appointment card they refused to accept it as proof and said she could appeal to IAS. We since contacted the surgery practice manager who said she can't get involved with parking problems but did confirm my grandaughter was at the doctors. They still refuse and say she has limited time to appeal to IAS but looking online it says they're a kangaroo court and are paid by the parking companies. Is this true? I don't see why she should pay for being at the doctors in the doctors car park. The rules are e permit holders or patients visiting the surgery and she's proved she was there.

Coupon-mad

I'd reply to the Practice Manager and tell them they are mistaken.  If the parking contract is with the surgery, their contract gives them the right to tell their agent to cancel any PCN for a patient, usually with a single email to the dedicated cancellations email.

Which PPC?

Of course the IAS is considered a kangaroo court

 It is run by the Trade Body, paid for by parking firms and which exists in their interests, not yours.  Last year, the IAS Annual Report showed they upheld a woeful FOUR PER CENT of appeals, and their average 'allowed appeals' across 3 years is a pathetic 5%.

By any reasonable interpretation that is an absolute scandal, which is why the Government have stepped in to replace the failed appeals systems and self regulation, which has led to rogue practice. 

Terry1931

Why did they refuse to accept the stamped appointment card as proof. Was there a discrepancy between the parking times and the appointment times. 

NCC1701-A

Terry1931 said:

Why did they refuse to accept the stamped appointment card as proof. Was there a discrepancy between the parking times and the appointment times. 

If you read sufficient other threads you'd probably come to the conclusion that PPCs don't make any money from accepting appeals and merely do it to keep their ATA membership access to DVLA data.

Coupon-mad

Terry1931 said:

Why did they refuse to accept the stamped appointment card as proof. Was there a discrepancy between the parking times and the appointment times. 

Because they are an IPC firm and by all accounts their members tend to reject all appeals (or almost all) regardless, and hope the person doesn't try IAS or complain robustly enough to the landowner.

What's you take on that observation about what IPC firms tend to do, given you post on lots of threads and claim to know a lot about the industry and what they do?

Terry1931

NCC1701-A said:

Terry1931 said:

Why did they refuse to accept the stamped appointment card as proof. Was there a discrepancy between the parking times and the appointment times. 

If you read sufficient other threads you'd probably come to the conclusion that PPCs don't make any money from accepting appeals and merely do it to keep their ATA membership access to DVLA data.

Does to that answer the question about this parking issue. 

Does the parking charge time reasonably correspond to the appointment time at the surgery. 

NCC1701-A

Terry1931 said:

Does to that answer the question about this parking issue. 

Is English not your first language?

Coupon-mad provided a comprehensive helpful reply to the OP.

You asked an open question, I provided an answer.

Misbourne

Thank you all and apologies but I lost my details. Trawled through here and found User name and changed pw. Sorry!

D_P_Dance

Please read the newbies and tell her tp complain to her MP.