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Train conductor took my money and didn't sell me a ticket

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Last Friday I boarded a train and the conductor came to sell me a ticket which cost £6 so I gave him two £5 notes. He then told me the printer was broken so I would have to buy a ticket once I got off the train, which I did.

It was only after I got off that I realised he didn't give me back the money when he realised the printer was broken.

I contacted the train company about this and they said they would investigate.

If they refuse to give me back my money, can I file a criminal report at the police station? 
«134567

Comments

  • user1977
    user1977 Posts: 17,783 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper

    If they refuse to give me back my money, can I file a criminal report at the police station? 
    No, because I can't see that any crime has been committed from what you've said, the police aren't going to be interested in your four quid change anyway, and even if they were, it's not their job to get the money back for you. The train operating company do however owe you the money, so you chase them up.
  • Let them look into it first. But if they come back and don't support your claim, there would be little point in going to the police. 

    They won't investigate it and even if they did, they would only get the same response from the train company as you will have had.
  • user1977
    user1977 Posts: 17,783 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    edited 22 September 2021 at 11:29AM
    user1977 said:

    If they refuse to give me back my money, can I file a criminal report at the police station? 
    No, because I can't see that any crime has been committed from what you've said, the police aren't going to be interested in your four quid change anyway, and even if they were, it's not their job to get the money back for you. The train operating company do however owe you the money, so you chase them up.
    If you can't be bothered to read the post, at least read the title. The conductor pocketed my money. *He didn't sell me a ticket*. He took my £10 and that was that. It's theft. Now are you going to offer a helpful response? 
    It was a helpful response, because I understand what constitutes the crime of theft. You need criminal intent for one, not just "oops I forgot to go back to that passenger and give him his money back". And like I said, even if it is theft, going to the police isn't going to get you your money.
  • born_again
    born_again Posts: 20,373 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Last Friday I boarded a train and the conductor came to sell me a ticket which cost £6 so I gave him two £5 notes. He then told me the printer was broken so I would have to buy a ticket once I got off the train, which I did.

    It was only after I got off that I realised he didn't give me back the money when he realised the printer was broken.

    I contacted the train company about this and they said they would investigate.

    If they refuse to give me back my money, can I file a criminal report at the police station? 
    Did you get the £4 change ?
    Did you buy another ticket when you got off the train?
    Life in the slow lane
  • Last Friday I boarded a train and the conductor came to sell me a ticket which cost £6 so I gave him two £5 notes. He then told me the printer was broken so I would have to buy a ticket once I got off the train, which I did.

    It was only after I got off that I realised he didn't give me back the money when he realised the printer was broken.

    I contacted the train company about this and they said they would investigate.

    If they refuse to give me back my money, can I file a criminal report at the police station? 
    Did you get the £4 change ?
    Did you buy another ticket when you got off the train?
    Look, I really don't want to be rude in a place where people come together to fight injustice against consumers, but what's so hard to understand about the title 'Train conductor took my money and didn't sell me a ticket'? You're the second person who's done this. 
  • user1977
    user1977 Posts: 17,783 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Last Friday I boarded a train and the conductor came to sell me a ticket which cost £6 so I gave him two £5 notes. He then told me the printer was broken so I would have to buy a ticket once I got off the train, which I did.

    It was only after I got off that I realised he didn't give me back the money when he realised the printer was broken.

    I contacted the train company about this and they said they would investigate.

    If they refuse to give me back my money, can I file a criminal report at the police station? 
    Did you get the £4 change ?
    Did you buy another ticket when you got off the train?
    Look, I really don't want to be rude in a place where people come together to fight injustice against consumers, but what's so hard to understand about the title 'Train conductor took my money and didn't sell me a ticket'? You're the second person who's done this. 
    The advice is exactly the same, whether they owe you £4 or £10.
  • He's made a mistake. The train company are looking into it. Sounds like that's all you need. If they come back at a later date with "nothing to do with us" then that's when you need the advice.  You may wonder how he made a mistake in not giving the money back, but how did you also not notice at the time?



  • Last Friday I boarded a train and the conductor came to sell me a ticket which cost £6 so I gave him two £5 notes. He then told me the printer was broken so I would have to buy a ticket once I got off the train, which I did.

    It was only after I got off that I realised he didn't give me back the money when he realised the printer was broken.

    I contacted the train company about this and they said they would investigate.

    If they refuse to give me back my money, can I file a criminal report at the police station? 
    Did you get the £4 change ?
    Did you buy another ticket when you got off the train?
    Look, I really don't want to be rude in a place where people come together to fight injustice against consumers, but what's so hard to understand about the title 'Train conductor took my money and didn't sell me a ticket'? You're the second person who's done this. 
    Why do you think the questions aren't relevant?

    If your answers to those perfectly reasonable questions are "yes" and "no", then you don't need advice because you spent £6 and got your train journey.  
  • user1977 said:
    user1977 said:

    If they refuse to give me back my money, can I file a criminal report at the police station? 
    No, because I can't see that any crime has been committed from what you've said, the police aren't going to be interested in your four quid change anyway, and even if they were, it's not their job to get the money back for you. The train operating company do however owe you the money, so you chase them up.
    If you can't be bothered to read the post, at least read the title. The conductor pocketed my money. *He didn't sell me a ticket*. He took my £10 and that was that. It's theft. Now are you going to offer a helpful response? 
    It was a helpful response, because I understand what constitutes the crime of theft. You need criminal intent for one, not just "oops I forgot to go back to that passenger and give him his money back". And like I said, even if it is theft, going to the police isn't going to get you your money.
    Thank you. 
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