iPhone 5Ssoftware update now voicemail notification not working

RaiderHammer

Hi,  I updated the software on my iPhone 5S and now my voicemail notification is not working.  I used to get a visual notification on the bottom right of the screen on the voicemail icon but now nothing.  Any ideas please?

TadleyBaggie

There hasn't been any updates to IOS for the 5S for a very long time, or was this an application update?

RaiderHammer

No its an IOS update.  It keep asking me so I plugged into pc / iTunes to do and wish I had not now.   Was not possible to update from iphone itself

TadleyBaggie

So what version of IOS are you now on, must be 12.x.x I suspect?

Have you tried restarting your iPhone, quite often fixes issues?

RaiderHammer

TadleyBaggie said:

So what version of IOS are you now on, must be 12.x.x I suspect?

Have you tried restarting your iPhone, quite often fixes issues?

Thanks.  Its a work phone so turn off at the end of the day so restart is not correcting it.  IOS is software version 12.5.4

TadleyBaggie

Have you checked the voicemail settings, it's possible that installing the update reset them?

RaiderHammer

TadleyBaggie said:

Have you checked the voicemail settings, it's possible that installing the update reset them?

Sorry I am not good with phones had a look around but can't see any voicemail settings

TadleyBaggie

I've never used a carrier that supported visual voicemail, but apparently this is how it set up:

https://support.apple.com/en-gb/HT201436

JenB79

OP, if you're on EE send VM ON to 150, that *should* fix it. If you're with O2 or Vodafone, sorry no idea.

RaiderHammer

TadleyBaggie said:

I've never used a carrier that supported visual voicemail, but apparently this is how it set up:

https://support.apple.com/en-gb/HT201436

Thank you much appreciated.  I did the following and it seems to have worked  Settings->General->Reset->Reset Network Settings. Press Reset Network Settings