Refurbished Dyson hoovers

FlemingP

Just wondered if anyone else has had problems. I ordered a refurbished dyson small ball allergy Hoover at £127. It arrived 2 days later and looked brand new condition. On assembling the handle didn't click in place to the wand to enable the basic pushing forward and backwards. On pulling backwards the handle kept coming off the wand. I think this is probably the reason it was returned in the first place. I am currently waiting my refund. Such a pity really.

theonlywayisup

Dyson or Hoover - I'm guessing a Dyson vacuum rather than a Hoover?  Do you need help getting the refund or is it sorted? 

FlemingP

Refund received today, excellent turn around. Shame about product defect.

RFW

They most probably just check the suction works when they grade them.
I might have tried patching the handle and asking for a part refund. I'd imagine Dyson may sell some spare parts that could have fixed it.

lammy82

OP obviously meant a Dyson hoover rather than a Hoover hoover so no need for the faux confusion

bris

Hoover is a very hard habit to break for the older generation.

theonlywayisup

lammy82 said:

OP obviously meant a Dyson hoover vacuum rather than a Hoover hoover vacuum so no need for the faux confusion

Fixed that for you. 

martindow

theonlywayisup said:

lammy82 said:

OP obviously meant a Dyson hoover vacuum rather than a Hoover hoover vacuum so no need for the faux confusion

Fixed that for you. 

If we are going to be pedantic, shouldn't it be a vacuum cleaner?  Neither a Dyson or a Hoover is a vacuum (or there would be nothing there).

soolin

lammy82 said:

OP obviously meant a Dyson hoover rather than a Hoover hoover so no need for the faux confusion

bris said:

Hoover is a very hard habit to break for the older generation.

It is always good PR when a company get their brand name used for an object and Hoover is a very good example of this . Even lammy still used it as a product rather than a brand - when in fact there is no such thing as a Dyson Hoover.

The other common examples are 'sellotape' and 'velcro' - who doesn't use 'sellotape' to stick wrapping paper or things together rather than 'sticky back plastic' . It's something we all say, like 'hoover the carpet' without even thinking about it.  

lammy82

Yes soolin, thank you: that's exactly my point regarding brands used as generic terms. There are loads of them used in colloquial speech every day, it's perfectly normal to do it, and everyone does, including theonlywayisup!

theonlywayisup

lammy82 said:

Yes soolin, thank you: that's exactly my point regarding brands used as generic terms. There are loads of them used in colloquial speech every day, it's perfectly normal to do it, and everyone does, including theonlywayisup!

No I don't.  

English is not my first language which is probably why I try very hard not to use incorrect terminology (whether deemed 'perfectly normal' or not).  

There are plenty more brand names that have been adopted.   It can dent and dilute a brand.  Velcro fight hard against their name being used in this way.  It is why brand protection and copyright are big business.