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I am due to transfer to Sainsbury's Energy (EDF) with effect 27 September 2021 on a 12-month fixed contract. Previously with Eon, we were paying about £79 a month (dual tariff). We were also claiming WHD. I have been trying for two days to contact Sainsbury's by telephone to find out if this grant will be automatically transferred or not. As I type this, my phone is assaulting my ears with their awful muzak. Over the past 2 days, I have wasted over two hours waiting for the call to be answered. There is no chat line listed, no email link. Only a letter via snail-mail, or Twitter and/or Facebook - neither of which we use. Add on to this the fact that our monthly dual-fuel bill has risen from £79 a month to £117 per month (in advance !). Heaven only knows how some pensioners on a foxed State Pension will manage this winter? Can anyone suggest a way to get to speak to one of the so-called "friendly experts" without actually visiting the company in person?
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Welcome to the forum.Sainsbury's Energy is powered by E.ON Next, not EDF.Their email is hi@sainsburysenergy.com.0
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