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Unable to switch to new supplier

AidanMCR Posts: 1 Newbie

19 September 2021 at 10:15PM edited 21 September 2021 at 10:56AM in Energy

As my fixed deal ends in around 4 weeks time, I'm trying to switch to the current best deal.
However the supplier (Sainsbury's / E.ON) says 'Sorry you don't have a gas meter' when I try to select dual fuel. Some price comparison sites do the same.
It effectively means I'm unable to switch my Gas.
I've lived at the same house for 20 years & always had a gas meter. I've never had this problem switching before.
Has anyone else had a similar experience or know what causes this ?

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