Npower tramsfer to Eon next debt help please

Rickysound1

Hi all,

I will try keep this short.

I was paying on receipt of bill, logging in, giving a meter reading and paying online with Npower every 3months.

Feb this year I get a bill from Npower and I do the same thing and pay.

I get a letter off Eonnext saying they are taking over around March.

August I get 2x late payment fee of £20 on a £170 ish bill so I try to create a account which is impossible with out emailing eon next, taking about a week to sort.

Anyway I log in and pay it, done balance cleared then I have a look threw and I see meter reading aha I think I best update that so I do and bam £700 in debt and a few days later £1400 debt.

A few days after that a debt agency letter.

Ive been round in circles with these and there saying I owe it from January 2020 and January 2021 is the last meter reading they had and they were under charging me with estimates...

This was August, were in September now so Ive complained like hell and been on fb messenger going back and fourth as I know I have been giving meter readings and paying my bills but I cant log in to npower now to check all this.

Anyway I update my meter reading for this month September and it goes up £34 which I think is about right.

So £34x12 is 408
There saying there estimate was low and since my meter reading has been given they now know what I have used and owe £700.

 They admitted a mistake and dropped £1400 to £700 now but the thing is is they had around £450 off me last year and my yearly fee is £450 and the £34x12 is £408 give or take I can be around £500 but £700?

So my place is a 1 bed flat and I barely stay here as I be at the mrs.

But if I owe £700 and they had £450 off me last year that would mean £1150 for 1 years electric im a 1 bed flat?

I have tried to explain that theres no way I owe this as it dont make no sense to me but they keep saying the same thing yet they did drop it £700 already.

Even if I payed nothing for a hole year I wouldnt owe £700 I would owe £500 ish.

I dont know what to do as ive spoke to them back and fourth for around 2weeks. I can copy and paste them in so you can see what there saying.

I need some help with this if anyone could be so kind to.

Many thanks in advance.

Ps I think they know I cant get into my Npower account and are using a higher estimate over my actual meter readings but what do I know, thats why Im hear as it dont make sense to me.

Thanks

Neil_Jones

Perils of pay on receipt.  You should really be submitting meter readings monthly regardless, whether or not a piece of paper lands on your door mat and ideally direct debit going forward.

Also perils of living in an all electric property.  It  will cost you a fortune.  £1150 a year is easily plausible in all electric if you're on some insanely expensive tariff.

Post some statements and meter readings if you can, remote your personal details of course.

Rickysound1

Neil_Jones said:

Perils of pay on receipt.  You should really be submitting meter readings monthly regardless, whether or not a piece of paper lands on your door mat and ideally direct debit going forward.

Also perils of living in an all electric property.  It  will cost you a fortune.  £1150 a year is easily plausible in all electric if you're on some insanely expensive tariff.

Post some statements and meter readings if you can, remote your personal details of course.

Neil_Jones said:

Perils of pay on receipt.  You should really be submitting meter readings monthly regardless, whether or not a piece of paper lands on your door mat and ideally direct debit going forward.

Also perils of living in an all electric property.  It  will cost you a fortune.  £1150 a year is easily plausible in all electric if you're on some insanely expensive tariff.

Post some statements and meter readings if you can, remote your personal details of course.

Appreciate the reply,

I always gave meter readings on receipt of bill as I found out ages ago that estimates can get me in debt but some times I was under the estimate, even when I was over it would only be by say £20 on a £120 estimate, so I get my estimated bill for £120 log in, give a meter reading, wait and it goes up to £140 so even if they did under estimate, my bill should still never be that high.

Thats a big problem right their, I cant get in to Npower or do I have bills from them to prove I gave meter readings, even so I do have the readings of when I moved in until now and they have recalculated it and still saying same thing, 

06/09/2019
Meter A 76332
Meter B 11187

Now
Meter A 76335
Meter B 18125

Obv them numbers cant lie but Eon can and they can charge what they like for the electric so we cant calculate it but they can, just all sounds dodgey dont it.

Sure I was on a flexi plan with Npower too as I had to call in and asked about a cheaper tariff and they said I was on one of the cheapest flexi plans already and nothing better they could offer.

He also took another reading and added another £20 to my bill for the pleasure after I had just gave a reading to my account and payed a few days before which makes it bizzare them saying I have not gave readings, I can recall atleast 2 times doing it over the phone after doing it online too but I have no proof. I even set up a payment plan once.

I wonder if Eon is charging me on a higher tariff then I was really on with Npower.

I am on a flexi plan with Eon now and have been logging in to Eon to update my reading every month since this has happend and my bill is £34 more after each meter reading meaning Im using £34 a month based on my real readings so Im not understanding how there working out I used £100 a month last year under the same circumstances when its clear Im using £34 a month this year..

I have been at the Mrs the hole year if not longer and only a energy efficient fridge is on so I really dont get this as it would mean £1200 a year to run a energy efficient fridge but this year its going to cost £408 if I continue at £34 a month.

Mrs 3 bed house cost £800 last year on prepay meter and I aint on a prepay either, it just dont make no sense to me.

 I have been giving meter readings quarterly on receipt of bill except for winter with Npower, I even logged in to Npower in Febuary, gave a reading and payed but they insist they have gone threw my Npower account and I have not give a reading since 2019 which is total bs and this is catch up threw paying only estimates.

Was my first meter reading with Eon too but there making it clear the £700 debt is from Npower Jan 2020 to Jan 2021.

Been a nightmare, spoke to about 20 pluss agents so far and not getting no where.

My request for a cheaper tariff has also been ignored a few times or theyl get one of the team to send me a quote and nothing.

If I had direct debit, these would of took around £1900 with this as they had 500 then debted me for £1400 then reduced £700 saying they had double charged by accident leaving it at £700 debt..

If you ask me they need to be investigated for some kind of conspiracy to commit fraud and theft..

Working out at about £408 for this year at £34 a month with Eon but they want £1200 for last year with Npower under same circumstamces, empty flat with fridge running..

Think Im coming on 8 weeks soon so Im push a official complaint as im just banging my head on the wall talking to these.

jbuchanangb

It seems we can ignore "Meter A" as the reading has hardly changed in 2 years. On "Meter B2" you have used 6938 units in about 750 days. 9.25kWh per day is not unreasonable. My average usage is about 11kWh per day. The amount you should have paid to you energy supplier is therefore 750 times the daily rate plus 6938 times the unit rate. Use one of the bills to find out the daily rate and the unit rate and work out for yourself what you should have paid them since 6/9/19. Look at your bank statements and add up what you have actually paid them.

Bear in mind that there may have been a change in the tariff somewhere along the line, so for complete accuracy you may need to work out the charges before the change as one calculation with one set of daily and unit rates, and the charges after the change with the new set of daily and unit rates. Once you have your facts straight you can set it all out in a letter of Complaint, and get it sorted out.

QrizB

jbuchanangb said:

It seems we can ignore "Meter A" as the reading has hardly changed in 2 years. On "Meter B2" you have used 6938 units in about 750 days. 9.25kWh per day is not unreasonable. My average usage is about 11kWh per day. The amount you should have paid to you energy supplier is therefore 750 times the daily rate plus 6938 times the unit rate. Use one of the bills to find out the daily rate and the unit rate and work out for yourself what you should have paid them since 6/9/19. Look at your bank statements and add up what you have actually paid them.

If we guess a daily SC of 20p and a tariff of 15p/kWh we get £150 plus £1040, total £1190, about £600/yr or £50/month, more or less.

It would be helpful if @Rickysound1 could give more details of exactly how much he has paid, and when, and what meter reading E.ON Next have based his bills on.