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Edf
Hi,
I’ve been with the above company for a few years. This year Feb time I received a bill of £1000, I contacted them and said this cannot be this amount. I was also getting voicemail messages asking me to ring a certain number to do with my smart meter not communicating. I trust nobody so tried using the WhatsApp service several times to see if it was edf contacting me. They didn’t think so. I’m very careful with electric and gas and I also have solar panels. Anyway I finally managed to speak to somebody in June. He said that he would look into it and refer it on to the smart meter dept and I would hear within a month or so. Well I didn’t and 2 weeks ago I checked my online banking and instead of taking £64 in direct debit they took £195 without my knowledge leaving me with no money!! I used the messaging service and they put in a refund referral and said it would be in in 5 working days, which it wasn’t. So I rang the bank and explained to them and there were able to refund it into my account. A few days after that edf had requested the money back again leaving me with no money. I rang them enraged and spoke to someone who was able to manually request a refund and said it would take 3 to 5 working days. I checked my account today and they have only refunded me £64 not £131 I was expecting. Apparently my smart meters haven’t been sending readings since Dec 2019 I haven’t been asked to send meter readings either as far as I was aware they were working fine. I want to change companies can I do this even though they think I owe all this money?
I’ve been with the above company for a few years. This year Feb time I received a bill of £1000, I contacted them and said this cannot be this amount. I was also getting voicemail messages asking me to ring a certain number to do with my smart meter not communicating. I trust nobody so tried using the WhatsApp service several times to see if it was edf contacting me. They didn’t think so. I’m very careful with electric and gas and I also have solar panels. Anyway I finally managed to speak to somebody in June. He said that he would look into it and refer it on to the smart meter dept and I would hear within a month or so. Well I didn’t and 2 weeks ago I checked my online banking and instead of taking £64 in direct debit they took £195 without my knowledge leaving me with no money!! I used the messaging service and they put in a refund referral and said it would be in in 5 working days, which it wasn’t. So I rang the bank and explained to them and there were able to refund it into my account. A few days after that edf had requested the money back again leaving me with no money. I rang them enraged and spoke to someone who was able to manually request a refund and said it would take 3 to 5 working days. I checked my account today and they have only refunded me £64 not £131 I was expecting. Apparently my smart meters haven’t been sending readings since Dec 2019 I haven’t been asked to send meter readings either as far as I was aware they were working fine. I want to change companies can I do this even though they think I owe all this money?
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Comments
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You won't be allowed to switch suppliers while you owe EDF money.Do you have an on-line account with EDF, or have you installed their app on your phone? This will give you access to your bills and account balance. What do your bills say? Does your account / app show regular smart meter readings?EDF have to give you notice of any change to your Direct Debit. How do they normally contact you? Have you heard anything from them recently?N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill Coop member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.0 -
If you are on an ONLINE tariff, you may find changes to future DDs are notified on bills rather than by email.
Check EDF have your current email and check your SPAM too.0
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