No bill in years from EDF

Curiousgirl1

No credit is ever written off, just debt. No company would apply back billing if it was not in the customers interest to do so. 

I don’t wholly agree with it, someone who has not paid a penny in 2 years could get a large reduction but someone who has diligently paid by dd doesn’t but that the rules 

[Deleted User]

Curiousgirl1 said:

... it’s worked out what the balance would have been only using the last 12 months usage, minus any payments made & that is what the bill will be - anything additional is removed. If a bill is in credit, there is no catch up to pay therefore billing code does not apply.

Thanks, and I appreciate the clarity you bring. It's still wrong though. I won't try and contrive an example here, but that is saying that if the credit you had built up at the 12m cut-off is a bigger number (eg £600) than the amount previously unbilled (eg £500) AND you ask them to apply BB rules they'd write off the remaining credit (£100) that should be used against the last 12m of bills.

If the charges during the BB period were from March to September and normal monthly DD payments been made, then the account would most likely be in credit. If, say, the credit balance is now £1200 of which £600 had been paid during the BB period against charges of £500, then I believe that the new balance would be £1200 - £500 or £700. Anything else would be theft.

The corollary to this is that under-payers  benefit. In the example given, if only £400 had been paid against £500’s worth of charges then the new balance would be £1200 - 400 or £800. BB rules will have potentially written off £100 of bill shock.

Many of Ofgem’s interventions have unforeseen/unintended consequences. BB encourages suppliers to increase DD payments as it reduces the potential cost of write off for late billed charges.