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Old supplier wants to fit PAYG meter?
br0llz1997
Posts: 3 Newbie
in Energy
My former energy supplier, SSE, have calculated I owe them £195 - they sent a man round today to say they’re going to get a warrant to fit a new meter if I don’t pay immediately.
can they do this? Even if our agreement was terminated months ago?
can they do this? Even if our agreement was terminated months ago?
0
Comments
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Talk to present supplier: it is responsible for your meters, and it should be able to advise you on your rights. The fact that you have switched suppliers doesn't get you off the hook for any debt owed to your previous supplier.0
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On what is the debt based? Do you have the closing statement from when you switched supplier? Were the closing readings correct, and the same as used by you new supplier? If you have the closing statement, and it was settled to a zero balance, then you should be able to use this to ask SSE to withdraw their demand.0
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The debt is “recalculated final usage” apparently. Just spoken to my current supplier who’ve said there’s no way they can do anything to the meters as it’s not their responsibility anymore! Calling SSE next
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Sounds like you were visited by a knuckle dragging debt collector who lied to you to try and panic you into paying him.
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When did they originally tell you about the recalculated amount? They'd need to give you a reasonable amount of time to arrange payment.As per the question above, has the reading stayed the same while working out “recalculated final usage”? If they decide to add something to the final reading they use but new supplier doesn't also shift their figure you will pay twice. If it has stayed the same have they "magic-ed up" some new usage, at start of your time with them perhaps?
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Just an update for the forum! spoke to SSE. They’ve admitted it was an error on their part, the account wasn’t closed correctly and they’ve been tallying up my usage despite me paying my current supplier. Debt wiped and all action cancelled. Result!
5 -
Just to be clear it is only your current supplier that can change your meter.IT Consultant in the utilities industry specialising in the retail electricity market.
4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).0
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