Admin company for Yorkshire Energy billed me too much and are now ignoring my emails for repayment

GervisLooper

Thebsbco sent a final bill saying they were collecting for the now defunct Yorkshire Energy. The charge was almost £100 which sounded just about right for the 2-3 months I had been in the property before moving to the new electricity supplier.

So I paid it in good faith and thought that was that but a few weeks later I got a bill from SSE saying they were the supplier and claiming I owed almost the same amount to them for the period I thought I was paying to YE. Confused I rang my current supplier who were helpful enough to give me a screenshot of the national database which showed the SSE charge was right for that period and the majority of the bill for Yorkshire Energy must have been for when I wasn't yet even a tenant in the property!

I have sent several emails to thebsbco showing them screenshots of all of the above but they don't give a !!!!!! and have just been ignoring me.

What can I do?

It's only £100 quid which will be a bit less for the near month I was actually in the property and liable but still it's my money they have wrongly taken.

I can't contact Yorkshire Energy directly to sort it as they are now out of business and bsbco do not care since they just collect the debts and not their problem in their mind now I think.

I am not sure how I will get them to take responsibility for it since it isn't in their interest to care about it and they are off to the next outstanding debt now?

greenguppie

GervisLooper said:

Thebsbco sent a final bill saying they were collecting for the now defunct Yorkshire Energy. The charge was almost £100 which sounded just about right for the 2-3 months I had been in the property before moving to the new electricity supplier.

So I paid it in good faith and thought that was that but a few weeks later I got a bill from SSE saying they were the supplier and claiming I owed almost the same amount to them for the period I thought I was paying to YE. Confused I rang my current supplier who were helpful enough to give me a screenshot of the national database which showed the SSE charge was right for that period and the majority of the bill for Yorkshire Energy must have been for when I wasn't yet even a tenant in the property!

I have sent several emails to thebsbco showing them screenshots of all of the above but they don't give a !!!!!! and have just been ignoring me.

What can I do?

It's only £100 quid which will be a bit less for the near month I was actually in the property and liable but still it's my money they have wrongly taken.

I can't contact Yorkshire Energy directly to sort it as they are now out of business and bsbco do not care since they just collect the debts and not their problem in their mind now I think.

I am not sure how I will get them to take responsibility for it since it isn't in their interest to care about it and they are off to the next outstanding debt now?

What exactly did this screenshot show you?

What exactly do you think is now incorrect on the final bill you were sent by YE?

From the BiB, you appear to have based your complaint on an assumption. You need to do some more work and express that as a detail that you believe is incorrect on the bill.

GervisLooper

greenguppie said:

What exactly did this screenshot show you?

What exactly do you think is now incorrect on the final bill you were sent by YE?

From the BiB, you appear to have based your complaint on an assumption. You need to do some more work and express that as a detail that you believe is incorrect on the bill.

Yes but I can only go by deduction given that Yorkshire Energy no longer exist as a company to query the exact dates and the admin company are ignoring me and will not even have that information themselves I imagine.

Apparently all the account details were passed over to Scottish Power (but not the debts) so I will try and ask them and see what info they have, if they will cooperate. I am thinking maybe yorkshire energy just sold the debt to the debting company rather than getting them to collect on their behalf.

The national grid screenshot showed that SSE were supplying energy for the lionshare of my time living in the property with only a few days being YE. The shot also shows that YE supplied the property for around a year and a half, when I was not yet here.

It passed to SSE when YE went bust and SSE sent me a bill of the exact dates they were billing me for so non of that is assumption and I can say there was only a few days YE were supplying me once I was here yet there was a charge of nearly £100. That cost is like 3 months of electric for me and I certainly was not doing anything differently on those few days I was with them.

greenguppie

GervisLooper said:

greenguppie said:

What exactly did this screenshot show you?

What exactly do you think is now incorrect on the final bill you were sent by YE?

From the BiB, you appear to have based your complaint on an assumption. You need to do some more work and express that as a detail that you believe is incorrect on the bill.

Yes but I can only go by deduction given that Yorkshire Energy no longer exist as a company to query the exact dates and the admin company are ignoring me and will not even have that information themselves I imagine.

Apparently all the account details were passed over to Scottish Power (but not the debts) so I will try and ask them and see what info they have, if they will cooperate. I am thinking maybe yorkshire energy just sold the debt to the debting company rather than getting them to collect on their behalf.

The national grid screenshot showed that SSE were supplying energy for the lionshare of my time living in the property with only a few days being YE. The shot also shows that YE supplied the property for around a year and a half, when I was not yet here.

It passed to SSE when YE went bust and SSE sent me a bill of the exact dates they were billing me for so non of that is assumption and I can say there was only a few days YE were supplying me once I was here yet there was a charge of nearly £100. That cost is like 3 months of electric for me and I certainly was not doing anything differently on those few days I was with them.

If, as you said you were, provided with a final bill from YE, the company doesn't need to be trading or consulted for you to establish what you think is incorrect with it.

If you are unable to do that, I suggest you put the matter down to experience, and learn from it to never to pay a bill you do not fully understand.

I'm afraid the reason you are probably getting no further communication over this is that you are being far to vague in your ongoing complaints, if the answers you have provided to them are as vague as you have provided here.

e.g. I asked "What exactly did this screenshot show you?"

You replied "The national grid screenshot showed that SSE were supplying energy for the lionshare of my time living in the property with only a few days being YE. The shot also shows that YE supplied the property for around a year and a half, when I was not yet here."

What I expected were actual dates, etc.

GervisLooper

greenguppie said:

GervisLooper said:

greenguppie said:

What exactly did this screenshot show you?

What exactly do you think is now incorrect on the final bill you were sent by YE?

From the BiB, you appear to have based your complaint on an assumption. You need to do some more work and express that as a detail that you believe is incorrect on the bill.

Yes but I can only go by deduction given that Yorkshire Energy no longer exist as a company to query the exact dates and the admin company are ignoring me and will not even have that information themselves I imagine.

Apparently all the account details were passed over to Scottish Power (but not the debts) so I will try and ask them and see what info they have, if they will cooperate. I am thinking maybe yorkshire energy just sold the debt to the debting company rather than getting them to collect on their behalf.

The national grid screenshot showed that SSE were supplying energy for the lionshare of my time living in the property with only a few days being YE. The shot also shows that YE supplied the property for around a year and a half, when I was not yet here.

It passed to SSE when YE went bust and SSE sent me a bill of the exact dates they were billing me for so non of that is assumption and I can say there was only a few days YE were supplying me once I was here yet there was a charge of nearly £100. That cost is like 3 months of electric for me and I certainly was not doing anything differently on those few days I was with them.

If, as you said you were, provided with a final bill from YE, the company doesn't need to be trading or consulted for you to establish what you think is incorrect with it.

If you are unable to do that, I suggest you put the matter down to experience, and learn from it to never to pay a bill you do not fully understand.

I'm afraid the reason you are probably getting no further communication over this is that you are being far to vague in your ongoing complaints, if the answers you have provided to them are as vague as you have provided here.

e.g. I asked "What exactly did this screenshot show you?"

You replied "The national grid screenshot showed that SSE were supplying energy for the lionshare of my time living in the property with only a few days being YE. The shot also shows that YE supplied the property for around a year and a half, when I was not yet here."

What I expected were actual dates, etc.

You are not following. The bill didn't HAVE dates, because it came from the admin company; I am not obfuscating that information as you seem to believe. The admin company's letter said 'this is the final bill you owe' not 'this is the bill for x usage from date x to date y'. They did not provide the itemized usage information and I imagine were not given it, just the debt amounts to collect.

MWT

GervisLooper said:

You are not following. The bill didn't HAVE dates, because it came from the admin company; I am not obfuscating that information as you seem to believe. The admin company's letter said 'this is the final bill you owe' not 'this is the bill for x usage from date x to date y'. They did not provide the itemized usage information and I imagine were not given it, just the debt amounts to collect.

I think what people are saying is that if you received a demand for money with no dates, meter readings and other details then paying it was a mistake.

Without those details you have no idea what you paid for and hence can't easily challenge the demand for payment that you have already paid.

tim_p

Give us a timeline of your dealings with the energy suppliers at the property?  When did you sign up with YE?
You didn’t move in and sign up with your chosen supplier did you?