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Refund from FairFX/Omnio Global

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kellyanddarrell Posts: 4 Newbie

15 September 2021 at 1:22PM in Overseas holidays & travel planning

Can anyone help or advise me please?

I received a refund of $1347 to an expired FairFX card on 6th August. Because the card had expired I was told by FairFX that I needed to contact Omnio to get my refund.

After chasing them they confirmed the funds had been lifted on 16th august and I would receive a refund within 28 days. They also advised there was no backlog anymore so should not be any delays.

I have still not received my refund, I need this money to pay my mums outstanding funeral costs, both FairFX and Omnio know this. FairFX just say they are continuing to chase Omnio and I have had no response from Omnio despite emailing them daily since Monday!

I am at my wits end, the funeral costs need to be paid and I was thinking I would have this money by now as that’s what I had been promised by both these companies. I have put in a complaint to the financial ombudsman but I understand it could take weeks to get a response. I am now having to consider taking out a payday loan!

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