I can't find an Independent Furniture Inspector in Scotland!

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Hello,

My sister recently paid nearly £5000 for a Riser Recliner Chair from Mobility Furniture Company. She chose them because they offered a made to measure service.
However, when the chair arrived it was the wrong size for my sister. The company is not excepting any responsibility for this.

I need to get an independent furniture inspector to look at the chair and give us a personal detailed report. I can't find one in Scotland.
Can anyone help with this?

Comments

  • sheramber
    sheramber Posts: 19,338 Forumite
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     Have you used the company's complaints service

    https://mobilityfurniturecompany.co.uk/why-us/customer-service/

    To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, The Mobility Furniture Company is a registered full member of The Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org or telephone 0333 241 3209.

     
  • adnylkcm
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    Thank you for your comments sheramber and the information you have taken the trouble to post.
    Yes, I have exhausted the company's complaint procedure. I have also used the Furniture Ombudsman who advised getting our own independent furniture inspector because we do not have enough evidence for them to proceed. 
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    edited 16 September 2021 at 9:19AM
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    Does that suggest any claim is likely to fail ??
    Key here is who ordered and what measurements used .
    What is an inspection required for ?

    PS i paid £600 for riser recliner chair and many at that price point .
  • theoretica
    theoretica Posts: 12,347 Forumite
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    edited 16 September 2021 at 9:24AM
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    I think you won't find an 'Independent Furniture Inspector' because it doesn't seem like a job title that anyone actually has.  What you might do better at finding is someone independent in the furniture business to inspect the chair. Perhaps a local mobility shop? 
    But a banker, engaged at enormous expense,
    Had the whole of their cash in his care.
    Lewis Carroll
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    Or even a local upholster who knows what you require .
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