National Holidays unreachable!

Daughter booked for myself & granddaughter to go on Harry Potter trip 31 July. Unfortunately we couldn't go as  both had to self isolate cos of covid. Only managed to contact them on day of departure on emergency number. As we still wanted to go on the trip we asked if the booking could be transferred to a later date. Duty manager said no problem & she would leave a note & someone would be in touch the following week.
6 weeks, numerous emails (automated response)& many phone calls on hold- 1 for 40 minutes & we're still waiting for communication from NH. 
We're at a loss what to do next.
Has anyone else had this or a similar problem? 
Would be grateful for any advice on how to get this sorted.
We could rebook online but they would still have our money from the previous trip.

Comments

  • sheramber
    sheramber Posts: 19,028 Forumite
    First Anniversary I've been Money Tipped! First Post Name Dropper
    Have you actually spoken to anybody about the transfer of tickets? You may need to hold on until you can speak to someone. 

    Try calling as soos as lines open. Start dialling just before time to be at the front of the queue.

    What do the terms and conditions of booking say about transfers? 


  • jimbo6977
    jimbo6977 Posts: 1,226 Forumite
    First Anniversary First Post Name Dropper
    National is owned by Just Go. Maybe try some of the Just Go's contact details. 

    However I would say they the whole industry is massively under the pump at the minute with delays in communication being commonplace. 
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