Changing a £20 note in Santander - NO !

adamp87

maxsteam said:

Ms_Chocaholic said:

 I had to withdraw the £20 in coins from my account - is that correct (presumably for money laundering safeguards) or did I get a jobs worth.

Thanks

Jobsworth. Money laundering rules don't come into play for a single transaction of £20.

I find the self-service tills at supermarkets useful for splitting £20 notes and for getting rid of small coins.

It’s obviously the procedure with the bank for reasons stated above, and security. I’m sure the person doing it doesn’t want to lose their job or get penalised so followed the rules. Nothing wrong with that.

[Deleted User]

It will likely have been for reconciliation purposes rather than AML.
Use the branch counter or Post Office to withdraw your exact requirements. 

jbuchanangb

It's been like it for a long time. I can remember Abbey National refusing to change a £20 note years ago. I took it to be a rule which prevented them from doing anything for a non-customer. 

Ms_Chocaholic

jbuchanangb said:

It's been like it for a long time. I can remember Abbey National refusing to change a £20 note years ago. I took it to be a rule which prevented them from doing anything for a non-customer. 

I am a customer though. 

jbuchanangb

Their process to verify that you are a customer is that you pay the £20 into your account as a banknote, and then withdraw it as coins. Anyone could show up at the counter with a £20 note and ask for change, and they use this process to verify that the person at the desk is a customer of theirs.

Ms_Chocaholic

jbuchanangb said:

Their process to verify that you are a customer is that you pay the £20 into your account as a banknote, and then withdraw it as coins. Anyone could show up at the counter with a £20 note and ask for change, and they use this process to verify that the person at the desk is a customer of theirs.

So we got to the desk. They asked my partner to insert his Santander card that was in his hand into the chip and pin machine to withdraw the £20 in coins as they couldn’t exchange the note. 

Thrugelmir

Ms_Chocaholic said:

jbuchanangb said:

Their process to verify that you are a customer is that you pay the £20 into your account as a banknote, and then withdraw it as coins. Anyone could show up at the counter with a £20 note and ask for change, and they use this process to verify that the person at the desk is a customer of theirs.

So we got to the desk. They asked my partner to insert his Santander card that was in his hand into the chip and pin machine to withdraw the £20 in coins as they couldn’t exchange the note. 

You also had the option of depositing the cash as well. Before making the withdrawl. 

maxsteam

jbuchanangb said:

Anyone could show up at the counter with a £20 note and ask for change

That would hardly be the end of the world. There was a time when it was expected that a bank would change money and they would do it with a smile for non-customers in the hope of making a good impression. There's no profit in it and we are being encouraged to do as much as possible online. It's a sad sign of the times.

eskbanker

maxsteam said:

jbuchanangb said:

Anyone could show up at the counter with a £20 note and ask for change

That would hardly be the end of the world. There was a time when it was expected that a bank would change money and they would do it with a smile for non-customers in the hope of making a good impression. There's no profit in it and we are being encouraged to do as much as possible online. It's a sad sign of the times.

No point in harking back wistfully to more innocent times before increasingly stringent legislation and regulations came along (largely for sound reasons but inevitably causing some collateral damage), but likewise it's hardly the end of the world for people still wanting coins to get them from their own bank now....

Ms_Chocaholic

Thrugelmir said:

Ms_Chocaholic said:

jbuchanangb said:

Their process to verify that you are a customer is that you pay the £20 into your account as a banknote, and then withdraw it as coins. Anyone could show up at the counter with a £20 note and ask for change, and they use this process to verify that the person at the desk is a customer of theirs.

So we got to the desk. They asked my partner to insert his Santander card that was in his hand into the chip and pin machine to withdraw the £20 in coins as they couldn’t exchange the note. 

You also had the option of depositing the cash as well. Before making the withdrawl. 

Yes I did. We’d just withdrawn £300 at the ATM tho so there was no need really, we just withdrew an extra £20