Company which will replace E7 meter with standard meter?

greenguppie

Gerry1 said:

I was puzzled because the the fact that NR didn't previously offer an E7 tariff didn't contradict anything had been said, it was true but just seemed a bit irrelevant.  Perhaps I was over thinking it.

Anyway, Symbio have been fine so far, although their billing is incomprehensible but I expected that.  I'm not too worried about when and how much the DD is and any other shenanigans, just as long as it all comes out in the wash.  Trouble is, washday may be coming quite soon judging by the way that several comparison sites won't mention them, perhaps they know something we don't?

To summarise, having an E7 meter is not a barrier to getting a single rate tariff, and changing a meter away from two rate might cause problems if there's a landlord.  However, the replacement would probably be a smart meter that can be operated in either mode, so perhaps it would not be so much of a problem.

With respect, you said:
"I can confirm that both Neon Reef and Symbio will bill a two rate meter at the same single rate."

But in relation to NR, that is based on your historical experience from a time when NR didn't even offer a  2 rate tariff - they even said so on their website. Everyone was offered a single rate tariff.

Times have changed, and so your post @ 4.51pm today was based on an out of date experience and could be misleading with regards to the position as it stands today.
No one has yet posted to confirm that since NR now offer a 2 rate tariff to E7 metered consumers, that they will also offer a single rate tariff to those same customers, presumably on specific request.(beacuse you cannot get it online, and this is supposed to be an online supplier)
As requests take up to 5 working days to be responded to, with the frequency NR are changing their tariffs at present, you'd be lucky to get a response before the tariff you were enquiring about was pulled.

Regarding Symbio, again, no one has been able to confirm that you can get a single rate version of  the E7 equivilent tariff if you have an E7 meter.
There is no dispute that many, if not all, Symbio tariffs today are only offered as a single rate even if you have an E7 meter.
But that was not the question I was asking. If you read my reply in post#2 of this thread to the OP, I suggested Symbio as a possibility (with the appropriate warnings)

Bacman

greenguppie said:

Bacman said:

Not sure, it was back in January when NR had the same variable tariff as 1 year fixed, they went for the variable after Scottish/Yorkshire in-spite of me saying the variable can go up, etc; persuaded them to change as it happens about a fortnight before that 1 year fixed offer ended to go onto it. (under the wire).

I looked at our usage at the time and went for a 2 year Green Energy tariff, which even then was marginally cheaper for them on E7 however they stayed as were. In 1 year's time we'll still be on a better rate and theirs will be higher...  

In January, NR only offered a single rate to everyone. Not sure why your parents contacted NR to arrange a single rate, it was the only one on offer from NR.
Makes me wonder what they were trying to compare it with???

That situation has now changed.

E7 is day/night rate and that would normally mean a tariff needing day/night rates not just one rate. They wanted their E7 units to be combined into one single rate in order to go for NR.

greenguppie

Bacman said:

greenguppie said:

Bacman said:

Not sure, it was back in January when NR had the same variable tariff as 1 year fixed, they went for the variable after Scottish/Yorkshire in-spite of me saying the variable can go up, etc; persuaded them to change as it happens about a fortnight before that 1 year fixed offer ended to go onto it. (under the wire).

I looked at our usage at the time and went for a 2 year Green Energy tariff, which even then was marginally cheaper for them on E7 however they stayed as were. In 1 year's time we'll still be on a better rate and theirs will be higher...  

In January, NR only offered a single rate to everyone. Not sure why your parents contacted NR to arrange a single rate, it was the only one on offer from NR.
Makes me wonder what they were trying to compare it with???

That situation has now changed.

E7 is day/night rate and that would normally mean a tariff needing day/night rates not just one rate. They wanted their E7 units to be combined into one single rate in order to go for NR.

They had no choice with Neon Reef back in January.
Again, "Makes me wonder what they were trying to compare it with???"

I'm not sure there is any choice today either with NR, hence why I asked the question.
(but today you will be offered a 2 rate tariff from NR if you have an E7 meter)

Gerry1

greenguppie said:

(but today you will be offered a 2 rate tariff from NR if you have an E7 meter)

Unfortunately you may not be offered anything at all !

Something very strange is going on at Neon Reef.  When they only offered a single rate tariff they supplied me for 16 months via my E7 radio teleswitch.

I'm now with Symbio, again at single rate.  With the current turmoil and speculation I visited various PCWs to see what would be available should Symbio become the next casualty.

Several PCWs show that Neon Reef are now also offering competitive E7 tariffs.  However, PCW results are sometimes out of date so I checked with the Neon Reef website, only to see the following message.

 I can understand that Neon Reef might not want to offer the flavour that was cheaper, but that message makes no sense at all.

greenguppie

Gerry1 said:

greenguppie said:

(but today you will be offered a 2 rate tariff from NR if you have an E7 meter)

Unfortunately you may not be offered anything at all !

Something very strange is going on at Neon Reef.  When they only offered a single rate tariff they supplied me for 16 months via my E7 radio teleswitch.

I'm now with Symbio, again at single rate.  With the current turmoil and speculation I visited various PCWs to see what would be available should Symbio become the next casualty.

Several PCWs show that Neon Reef are now also offering competitive E7 tariffs.  However, PCW results are sometimes out of date so I checked with the Neon Reef website, only to see the following message.

 I can understand that Neon Reef might not want to offer the flavour that was cheaper, but that message makes no sense at all.

A temporay blip you experienced, perhaps?
Or not an E7 meter at the property you selected?
Maybe your new supplier has modified the database to stop you switching? Wouldn't put it past them.

I've literally just done this comparsion on NR website and got this result for a property in the Eastern supply region, that has an E7 meter.
(and never been supplied by Symbio, afaik)

Gerry1

greenguppie said:

A temporay blip you experienced, perhaps?
Or not an E7 meter at the property you selected?
Maybe your new supplier has modified the database to stop you switching? Wouldn't put it past them.

Don't think it's a blip, it seems quite specific.

I've noticed that some PCWs now automatically detect your type of meter, your existing supplier and your annual consumption as soon as you confirm your address, so Neon Reef obviously know that I have a radio teleswitch.  It's been there for about 30 years and is the same one that they supplied until three months ago.

If they could supply it then, why can't they supply it now?

greenguppie

Gerry1 said:

greenguppie said:

A temporay blip you experienced, perhaps?
Or not an E7 meter at the property you selected?
Maybe your new supplier has modified the database to stop you switching? Wouldn't put it past them.

Don't think it's a blip, it seems quite specific.

I've noticed that some PCWs now automatically detect your type of meter, your existing supplier and your annual consumption as soon as you confirm your address, so Neon Reef obviously know that I have a radio teleswitch.  It's been there for about 30 years and is the same one that they supplied until three months ago.

If they could supply it then, why can't they supply it now?

Yes, NR know what meter (if any) is located at each address.

You say it is specfic? Specific to what? Your address? your supply region? your specific type of E7 meter (radio teleswitch)?

It could be the Radio Teleswitched meter.
(Not many E7 meters are radio teleswitched)
You need to get it replaced as there has been a danger since 2011 that the main transmitter in Droitwich may fail (and if it does, it won't/can't be repaired)
Originally the operational agreement was due to end in 2017.
That was extended to 2020 to allow suitable meter replacements to be designed and manufactured (that shouldn't affect you if you are happy for a single rate meter)
That was then further extended (probably due to Covid)
But it is now planned to end March 2023 (assuming the transmitter holds out until then)

SSE notified their continued customers in 2020 that they would replace the meters
https://sse.co.uk/help/electric-heating/radio-tele-switching

At the beginning of 2020, there were only 1.6million MPANs associated with teleswitching, and that includes some of those properties that have 2 MPANs (related meters)

Good luck trying to explain that to Symbio.

Looks like NR don't want the cost/time/trouble of sorting it out for you.
I don't blame them

greenguppie

Back to the original purpose of this thread.

I think we have established that my reply to assist the OP based in part on the reponses given by others previously elsewhere regarding NR currently accepting customers with E7 meter on their single rate tariff has now been debunked.

But no damage done as I also note that this was the first post by the OP in over 4 years, and the OP left the site before anyone replied and has not returned since.

So unless the OP does log back in and posts in this thread again, I don't plan to post again in this thread. I think we should just let it die.

Gerry1

The message is specific in that it refers to the meter, not a generic Error 500 message or whatever.  It doesn't appear if a different address nearby is selected, so NR have obviously looked it up. No intention of having it replaced ! In any case, AFAIK it'll just emulate a clockwork timer if the teleswitching contract is not extended or if Droitwich is closed or expires: all that will be lost is the long term ToD accuracy and the ability to vary the start time by +/- 15 minutes.