£60.00 fine for motorway services overstay of 20 minutes despite breaking down there!

smellyfish

Hello all,

I drove into a services on my way home and hit a pot hole while entering a motorway services on the M6. When i parked my car i noticed my tyre on the front passenger side had lost air. I used a compressor but the tyre needed replacing. 

I had to call out an emergency mobile tyre fitting company to get my car back on the road. The whole thing was very stressful but they got me back on the road 20 minutes after the 2 hour max stay.

Now i have an autistic child and we also needed a bite to eat. I have a receipt from the tyre fitter company for the date and time the ticket is issued. what's the best way to fight this?

many thanks in advance

D_P_Dance

It is not a fine, please read the newbies and also MC22 here.  Have you complained to yuour MP?

https://www.cheshireeast.gov.uk/car_parks_and_parking/parking-regulations-enforcement/pcn-mitigating-circumstances.aspx

Redx

Complain very strongly by email to the CEO of the MSA company ( Moto or roadchef or who actually  is it ? ) , Get it cancelled asap by the services top brass , plan A in the newbies FAQ sticky thread near the top of the forum in announcements , I hope you have read it ??  Everybody should !

 Tell us who runs the MSA , below

Name the parking company below

What issue date was on the PCN NTK. ? Tell us below , how long after the incident date did it arrive ??

We need more information to assist you , Plus you need to read that newbies FAQ sticky thread too

smellyfish

Welcome Break, Keele (SOUTH) Newcastle Under Lyme
Parking charge by Parking eye?

date of event 25/08/2021
date of issue 28/08/2021
arrived around 4th of September via mail

im the registered keeper but not the driver!

Redx

So complaint to the CEO at welcome break , use the royal WE in the complaint , no I , we broke down etc , no revealing who was driving , but state that we broke down because , we called out the breakdown service , receipt copy attached , etc WE ,cWE , cannot stress that enough

Separately , appeal to parking eye , using the blue text template and add a note that we broke down because etc , attaching a copy of the tyre receipt to the appeal , no revealing who was driving

For now , word them such that nobody knows who was driving

smellyfish

UPDATE: Called the Services manager and he has agreed to get it cancelled. Thanks for the help!

Redx

Make sure that it is , in writing , never assume , check , hopefully PE will send a letter cancelling it

Otherwise do what I said , don't leave it to chance , but well done

patient_dream

I had to call out an emergency mobile tyre fitting company to get my car back on the road. The whole thing was very stressful but they got me back on the road 20 minutes after the 2 hour max stay.

They will be your witness.  Yes, compl;ain to Welcome Break and get this cancelled

Coupon-mad

It would have been easy to cancel with ParkingEye anyway because if you provided evidence of breakdown as part of your appeal, they’d have cancelled.

95Rollers

D_P_Dance said:

It is not a fine, please read the newbies and also MC22 here.  Have you complained to yuour MP?

https://www.cheshireeast.gov.uk/car_parks_and_parking/parking-regulations-enforcement/pcn-mitigating-circumstances.aspx

Not to sidetrack OP's thread - but are these national guidelines or is it just guidance for that particular local authority? 

Like as everyone has already pointed so I reinforce it - complain to the Service Station management team and use receipts of any expenditure at services and also a reciept/ booking confirmation of the recovery service (i.e AA or E-Tyres or whatever you used).

Coupon-mad

That guidance relates to Council PCNs.