Amazon Warehouse Deals - orders cancelled.

K8EVANS

Hello.

I just wanted to give you my experience of Amazon Warehouse deals recently following the recommendation in the newsletter on 8th September.

I thought Amazon Warehouse was literally a storage facility for items that had been returned for one reason or another. My experience from purchasing from Amazon Warehouse seems otherwise.

I ordered some Thule surf bar pads in June. They were advertised in the warehouse at half normal cost price. I later received an email cancelling my order as they were no longer available from the supplier.

A few days later I was looking and saw them there again at the same bargain price. Again I received an email saying the supplier no longer had them in stock (I thought they were coming from the warehouse as advertised). I contacted customers services where we had a fruitless exchange over the Chat function but I said I thought that advertising goods like that was tantamount to fraud (probably not legally but definitely not okay).

Last week I scoured the warehouse for a cheap monitor to help me extend my laptop screen whilst working from home. This morning I received an email telling me the supplier says the item is no longer available. On each and everyone of these occasions I have found the order on the 'Warehouse Deals' tab and they have stated they are sold by Amazon Warehouse.

Am I ordering from the supplier or Amazon Warehouse?

theonlywayisup

K8EVANS said:

Am I ordering from the supplier or Amazon Warehouse?

You are ordering from Amazon Warehouse.  

https://www.amazon.co.uk/Amazon-Warehouse-Deals/b?ie=UTF8&node=3581866031 the video explains it.  Stock moves quickly although you seem to have been very unlucky in getting 3 cancellations. 

RFW

As far as I know a seller can't put something into Amazon Warehouse for sale.

I have had stock sold through Amazon Warehouse but it was returns of my stock that, for whatever reason, Amazon retained and sold themselves.

As a customer, I've had some really good deals via Amazon Warehouse and also some abysmal ones (I bought an unused open box vacuum cleaner that was full of dust!).

Knowing Amazon my best guess scenario is this:
1) Amazon receive a return, it goes in a return bin to be processed.

2) Item listed on Amazon Warehouse, you buy it.

3) Item goes to be packed, someone in packing realises it's an empty box. Cancels your order and then sends it back to returns.
4) Returns receive item and don't look why it's been sent back or look at the box, they then send it back to Amazon Warehouse. Process continues until someone, somewhere realises the problem and sticks it in a bin.