Can't change my MSE account email..

After entering password to confirm the new email, I get..

Something has gone wrong.

We've run into a problem and are unable to handle this request right now.
Please check back in a little while.

Need to change soon as current one is being discontinued by employer..

Is this temporary problem or something I am doing? tried lots of times over today.

Comments

  • MSE_James
    MSE_James Posts: 1,159 Community Admin
    First Post First Anniversary Cashback Cashier Newshound!
    Thank you for bringing this to our attention. We're currently looking at the problem and hope to have it resolved soon. 
    Official MSE Forum Team member.
    Please report all problem posts to forumteam@moneysavingexpert.com
  • Still not working. :(
  • MSE_James
    MSE_James Posts: 1,159 Community Admin
    First Post First Anniversary Cashback Cashier Newshound!
    Our suppliers are still investigating this one. I will do my best to post an update when normal service is restored.
    Official MSE Forum Team member.
    Please report all problem posts to forumteam@moneysavingexpert.com
  • Jenni_D
    Jenni_D Posts: 5,109 Forumite
    First Anniversary First Post Name Dropper Photogenic
    edited 23 September 2021 at 11:15AM
    What's the workaround for the OP if they lose access to their current email address prior to "your suppliers" getting around to fixing this? :) 
    Jenni x
  • MSE_James
    MSE_James Posts: 1,159 Community Admin
    First Post First Anniversary Cashback Cashier Newshound!
    In those circumstances I would recommend contacting us at forumteam@moneysavingexpert.com - preferably from the 'old' email address whilst it is still accessible. 
    Official MSE Forum Team member.
    Please report all problem posts to forumteam@moneysavingexpert.com
  • MSE_James said:
    In those circumstances I would recommend contacting us at forumteam@moneysavingexpert.com - preferably from the 'old' email address whilst it is still accessible. 
    Thanks but that has passed now, email no longer available. I just tried changing it, its still broken. I find it amazing its so difficult to fix a basic 'change of email' function. 99% of websites, web stores, forums, you name it has a working function for this.
  • MSE_James
    MSE_James Posts: 1,159 Community Admin
    First Post First Anniversary Cashback Cashier Newshound!
    You should now be able to change your registered email address on the forum. 

    Please let us know if you continue to run in to problems by emailing forumteam@moneysavingexpert.com so we can help directly.

    Thanks again for highlighting the problem in the first instance. 
    Official MSE Forum Team member.
    Please report all problem posts to forumteam@moneysavingexpert.com
  • Yay! all working, able to change and confirm new email address with no issue now. thanks James.
Meet your Ambassadors

Categories

  • All Categories
  • 343K Banking & Borrowing
  • 250K Reduce Debt & Boost Income
  • 449.6K Spending & Discounts
  • 235.1K Work, Benefits & Business
  • 607.7K Mortgages, Homes & Bills
  • 173K Life & Family
  • 247.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards