Why won’t some pages load on my smart TV?

longwalks1

We’ve got the following TV:

SamsungUE55MU6400 HDR 4K Ultra HD Smart TV

I use 2 different spread betting websites (LCG and IG Index) but neither will load correctly on the ‘internet’ app, any ideas please? 

The page displays, and when I log in it just stays loading, and a padlock appears in the address bar 

Browntoa

Most smart TV browsers are probably as up to date as Netscape browser. 

It's probably doesn't have the required plugin or is able to download it

longwalks1

Ahhh ok, I think. Sorry, I’m a huge technophobe, does that mean I won’t be able to do so on this tv? 

tacpot12

Have you checked to see if the software can be updated? If these sites don't work on the latest software version for the TV, then they are not going to work and you will need another way to access them. 

Jenni_D

Workaround ... connect your phone* to the TV via Chromecast or similar so you can use your phone but see everything on the big screen?

* connecting your laptop to the TV via HDMI would offer the same function/service.

JJ_Egan

Might try another browser  , but TV and web browsers don't seem to be of much use  for the three i have had .

molerat

TVs generally don't have the plug ins or processor capacity to offer a reasonably workable web browser.

[Deleted User]

britishboy said:

We’ve got the following TV:

SamsungUE55MU6400 HDR 4K Ultra HD Smart TV

I use 2 different spread betting websites (LCG and IG Index) but neither will load correctly on the ‘internet’ app, any ideas please? 

The page displays, and when I log in it just stays loading, and a padlock appears in the address bar 

I can't add anything to the answers above, they are spot on.

However you do have some alternatives....

1. Many Samsung models support screen mirroring so you can cast your browser from an Android phone.

2. From 2019 Samsung TV's can remote access a PC/Laptop so I can just fire that up and have full access to your PC on the big screen. Having a wireless keyboard / trackpad will help enormously with the experience.

Neil_Jones

britishboy said:

Ahhh ok, I think. Sorry, I’m a huge technophobe, does that mean I won’t be able to do so on this tv? 

Would be surprised if you find any TV that can do it in all honesty.  They're not designed for it.  A TV is designed primarily for watching TV ( ) and any extra functionality is through the apps.  I wouldn't be surprised if its main purpose is to provide a web hook for the likes of Prime and Netflix to get online with behind the scenes, and the actual browser functionality is limited.  You can probably get onto Google but that's about it.

debitcardmayhem

Of course smart TVs aren't that smart after 3 years or so, the App developers want to deliver the best experience to their end user, TV manufacturers want to ship the latest tech on screen technology, they won't want to spend their R&D cash on supporting BBC iPlayer , Netflix etc for a 3year old pc. My satellite shipped with iplayer and ITV access , but after BBC/ITV upgraded their stuff bye bye my old Foxsat except I can still stream recorded content anywhere , and can access the box via Telnet/FTP/Web Browser hence I bought a spare 5 years ago and have upgraded both of their HDDs(no need for SSD)

OnlyTheBestWillDo

Neil_Jones said:

britishboy said:

Ahhh ok, I think. Sorry, I’m a huge technophobe, does that mean I won’t be able to do so on this tv? 

Would be surprised if you find any TV that can do it in all honesty.  They're not designed for it.  A TV is designed primarily for watching TV ( ) and any extra functionality is through the apps.  I wouldn't be surprised if its main purpose is to provide a web hook for the likes of Prime and Netflix to get online with behind the scenes, and the actual browser functionality is limited.  You can probably get onto Google but that's about it.

A bit of an exaggeration. I can stream Full HD material directly from the Browser on my five year old LG TV. 

OP can try this test: http://html5test.com/index.html

https://www.ig.com/uk/help-and-support/platforms/general-queries/what-should-i-do-if-my-desktop-platform-is-not-working