British Gas Home Care cancellation.

ffc58

What is wrong with these companies.
Wanted to cancel renewal homecare cover.
Went to my account on line . You cannot cancel or stop renewal on line.
But they will auto renew if you dont cancel!!
You have to ring them waited over .45 mins twice could nt get through.
Only open Mon-Fri 9am -5pm utter joke.
Finally did it after getting on the live chat.
Dont deserve the business. 

brewerdave

ffc58 said:

What is wrong with these companies.
Wanted to cancel renewal homecare cover.
Went to my account on line . You cannot cancel or stop renewal on line.
But they will auto renew if you dont cancel!!
You have to ring them waited over .45 mins twice could nt get through.
Only open Mon-Fri 9am -5pm utter joke.
Finally did it after getting on the live chat.
Dont deserve the business. 

Same with auto renewing car insurance policies - spent literally hours recently trying to contact RAC because renewal quote was far from competitive. You can do almost everything online bar cancel !!

Gerry1

You should always object to auto renewal when first signing up.  If you didn't, then there's always the Royal Mail, remembering to get a free Certificate of Posting.

greenguppie

ffc58 said:

What is wrong with these companies.
Wanted to cancel renewal homecare cover.
Went to my account on line . You cannot cancel or stop renewal on line.
But they will auto renew if you dont cancel!!
You have to ring them waited over .45 mins twice could nt get through.
Only open Mon-Fri 9am -5pm utter joke.
Finally did it after getting on the live chat.
Dont deserve the business. 

According to their website, you should be able to cancel a renewal via your online account.
Doesn't apply to mid-term cancellations as that may incur cancellation costs, especially if you have had work done under the policy (such as an initial inspection/service?)

https://www.britishgas.co.uk/help-and-support/homecare-help/cancelling-your-homecare-cover

As you are not happy, I suggest you follow their complaint procedure.
(and perhaps leave a comment on that page if they are not now supporting what they say)

greenguppie

Gerry1 said:

You should always object to auto renewal when first signing up.  If you didn't, then there's always the Royal Mail, remembering to get a free Certificate of Posting.

Afaik, you have to agree to auto renewal when taking out this particular cover.
You cannot cancel the auto renewal; you can only cancel the policy (effective from date of notification, unless within 14 day cooling off period)
Cancellation once you have a renewal offer should be possible online (effective from date of renewal)

greenguppie

ffc58 said:

...
Only open Mon-Fri 9am -5pm utter joke.
...

Was that the same utter joke you agreed to when you originally took out (or last renewed if later) the cover?

Gerry1

greenguppie said:

Gerry1 said:

You should always object to auto renewal when first signing up.  If you didn't, then there's always the Royal Mail, remembering to get a free Certificate of Posting.

Afaik, you have to agree to auto renewal when taking out this particular cover.
You cannot cancel the auto renewal; you can only cancel the policy (effective from date of notification, unless within 14 day cooling off period)

The Ts & Cs state that "If you pay by Direct Debit, or are an Energy Extra customer, we’ll keep renewing your agreement automatically, until you ask us to stop", so there's no reason why you shouldn't tell them to stop right at the beginning.

greenguppie

Gerry1 said:

greenguppie said:

Gerry1 said:

You should always object to auto renewal when first signing up.  If you didn't, then there's always the Royal Mail, remembering to get a free Certificate of Posting.

Afaik, you have to agree to auto renewal when taking out this particular cover.
You cannot cancel the auto renewal; you can only cancel the policy (effective from date of notification, unless within 14 day cooling off period)

The Ts & Cs state that "If you pay by Direct Debit, or are an Energy Extra customer, we’ll keep renewing your agreement automatically, until you ask us to stop", so there's no reason why you shouldn't tell them to stop right at the beginning.

Agreed. No reason at all.
But presumably you have quoted that from the 'renewals' section on page 27?
I was trying to assist the OP who experienced difficulty trying to contact by phone.

Page 33 covers cancelling the agreement in general, and essentially says what I posted in the link I provided earlier.

ffc58

greenguppie said:

ffc58 said:

...
Only open Mon-Fri 9am -5pm utter joke.
...

Was that the same utter joke you agreed to when you originally took out (or last renewed if later) the cover?

The utter joke referred to waiting on the line 45 mins twice.