Virginmedia email debacle

Boa21

Iv'e been caught up in the Virginmedia email debacle. They've upgraded their spam filters and this has locked lots of people out of their email accounts.

Telephone tech support is useless and the community forum has Virgin's suggested fix, password change' but this clearly hasn't worked for many.

Can't see a way out of this at the moment.

[Deleted User]

If you are in need of help from this forum it is better to provide more specific information such as what the error message is when trying to log into your email account.

Also useful to confirm the results of all the things that VM had asked users to do:

1. Which devices have access to your email account? Which virus scanner have you used on each device? Did you perform a "full scan" and what were the results?

2. Did you change your password and security questions on the Virgin Media account website (not the email website) and what were the results of doing that?

3. Have you checked whether you have auto forward enabled? Assuming you have access to your email account.

As far as I can tell, they are only blocking accounts where suspicious activity has been detected in outgoing emails so you really need to thoroughly check what the cause of this is first rather than assuming it is just another VM problem.

It is surprisingly common for email accounts to be used by a spam bot without the users knowledge and this is likely to be the case for you, so the first steps are to eliminate any such causes of this.

Boa21

Deleted_User said:

If you are in need of help from this forum it is better to provide more specific information such as what the error message is when trying to log into your email account.

Also useful to confirm the results of all the things that VM had asked users to do:

1. Which devices have access to your email account? Which virus scanner have you used on each device? Did you perform a "full scan" and what were the results?

2. Did you change your password and security questions on the Virgin Media account website (not the email website) and what were the results of doing that?

3. Have you checked whether you have auto forward enabled? Assuming you have access to your email account.

As far as I can tell, they are only blocking accounts where suspicious activity has been detected in outgoing emails so you really need to thoroughly check what the cause of this is first rather than assuming it is just another VM problem.

It is surprisingly common for email accounts to be used by a spam bot without the users knowledge and this is likely to be the case for you, so the first steps are to eliminate any such causes of this.

Appreciate the comment. Completely locked out of the email, via Outlook and webmail.

Have changed passwords on my profile, Tech support has changed passwords for me on my profile.

There seems to be a lot of people on the help forum in the same boat, apparently since an upgrade to Virgin's spam filters.