PFP missold

zsazsa123

Hi, I signed up to pfp energy almost 2years ago. I only recently realised that I apparently are now due them about £2000. I have never been in debt with any energy company and I believe I have been missold. When I’ve called in the last couple of months my claim has been dismissed and now I’m learning that they have gone bust. Where do I go from here? I’m terrified I’m going to need to pay the bill when I don’t have the means to do so or believe I should. Thanks 

QrizB

There's almost no possibility that you've been missold.

Have you been giving regular meter readings? Have you been reading your bills?

Robin9

@zsazsa123   Have you been been assuming that your DD is a "all you can eat" payment - it's not its a contribution towards your bill.

Owing £2000 just doesn't happen - it's implying that you were underpaying by £80 a month.  Have you been getting regular statements ?  Do you read them ?  What annual consumption did you give PFP and what has your DD been ?  What has been your \Actual Annual Consumption -  read your meters NOW and compare with your opening statement from PFP. ?

[Deleted User]

zsazsa123 said:

Hi, I signed up to pfp energy almost 2years ago. I only recently realised that I apparently are now due them about £2000. I have never been in debt with any energy company and I believe I have been missold. When I’ve called in the last couple of months my claim has been dismissed and now I’m learning that they have gone bust. Where do I go from here? I’m terrified I’m going to need to pay the bill when I don’t have the means to do so or believe I should. Thanks 

I fear that you are going to have a long and difficult exchange of correspondence with the Administrators. You have no legal comeback whatsoever against a failed supplier or any other failed company for that matter. 

You now need to undertake a forensic analysis of your old statements. For example, how has this £2000 debt been calculated: how does the meter reading used compare to what is on your meter and so on. You can start this process by taking a photograph of your actual meter reading. You need to check that there is an EXIF file that shows the date when the photograph was taken. You need to make sure that the transfer reading that the SoLR uses to open your account is roughly the same as the reading showing on your meter.

You then need to sit down and look at the tariffs you were on and calculate the cost of the energy that you have used based on these tariffs. You then need to deduct all payments made. Personally, I would surprised if you owe £2000; however, it is in your interest to demonstrate that you don’t in advance of the Administrators saying that you do. Saying I don’t accept the debt is not going to influence accountants who have a statutory duty to recover all monies owed to pay off the failed company’s creditors.

Finally, a failed supplier has no complaints procedure and The Energy Ombudsman will not consider any complaint that you might wish to escalate to it.

tux900

[Deleted User] said:

You can start this process by taking a photograph of your actual meter reading. You need to check that there is an EXIF file that shows the date when the photograph was taken.

Even if there isn't you can add that information afterwards, and on that basis I doubt it means much in terms of evidence.

Neil_Jones

zsazsa123 said:

Hi, I signed up to pfp energy almost 2years ago. I only recently realised that I apparently are now due them about £2000. I have never been in debt with any energy company and I believe I have been missold. When I’ve called in the last couple of months my claim has been dismissed and now I’m learning that they have gone bust. Where do I go from here? I’m terrified I’m going to need to pay the bill when I don’t have the means to do so or believe I should. Thanks 

Very unlikely you were missold - far more likely your debit was too low in the first place.  You don't just go to owing £2k at the drop of a hat, that situation doesn't just creep up on you, it happens over a period of time, which would imply you haven't read any of the statements, given any readings or done anything with your account besides assume that all is well.

Fly100

PFP are closing / getting shut down by looks of it.

[Deleted User]

tux900 said:

[Deleted User] said:

You can start this process by taking a photograph of your actual meter reading. You need to check that there is an EXIF file that shows the date when the photograph was taken.

Even if there isn't you can add that information afterwards, and on that basis I doubt it means much in terms of evidence.

The reading on the meter today should be very close to the reading used to close off the PfP account. It may be that the bill claiming £2000 is based on a higher estimated reading.

PRAISETHESUN

It's highly unlikely you were "mis-sold" anything. Your balance is based on your usage + standing charges - the tariffs are very clearly explained when you sign up to them. I'd first make sure that you actually owe the money though - is the balance based on actual or estimated readings? If estimates only, then you need to get a new bill generated based on actual meter readings (assuming this works in your favour).