Refund/repair expensive shoes

born_again

OP do you drive?
Easy to rub a shoe in that position.

£600 or £20 usually cost the same to make.

Nosy

Yes i do drive. The store manager didnt call back and no one picks up their phone.

Anyone have any good ideas of sticking it back on besides using superglue 

Nosy

thats their terms regarding defective items 

elsien

Nosy said:

Yes i do drive. The store manager didnt call back and no one picks up their phone.

Anyone have any good ideas of sticking it back on besides using superglue 

Take it to a shoe repair place, if and when you’re sure that the shop isn’t going to help. That’ll be better than bodging it yourself. 

Are you close enough to go to the shop in person? 

Nosy

elsien said:

Nosy said:

Yes i do drive. The store manager didnt call back and no one picks up their phone.

Anyone have any good ideas of sticking it back on besides using superglue 

Take it to a shoe repair place, if and when you’re sure that the shop isn’t going to help. That’ll be better than bodging it yourself. 

Are you close enough to go to the shop in person? 

About 25min drive. He was supposed to call me by Thursday so if i have time might take a trip there 

Nosy

Received a call from the store manager today saying that headoffice have rejected but he could not give much clarity. He said that they can be stern and he will speak with them tomorrow to try and get me a replacement. he agrees that it is manufacturer fault but then mentioned something about a rejection letter and said he will call tomorrow. 

Nosy

Hi everyone, 

The store have taken my trainers for repair. Can anyone help me with understanding my rights after repair? Does the repair come with a standard guarantee according to statutory rights? 

elsien

It doesn’t reset the clock, if that’s what you mean. You still have a pair of trainers over 6 months old with the rights as before. 

Pollycat

Nosy said:

They were at full price from retail store but because it was Christmas time and i think due to covid they were offering discounts on all their products at full price. They were bought new not second hand from store called Flannels. 

Not sure why the price has gone up now though, may be popular trainers. 

Flannels is part of Sports Direct.