Failure to pay automatic compensation - SKY

frarob89

Hi 

Wondering if anyone can help me. Under Automatic Compensation Rules, Sky has to pay me £1169.28 as they didn't install my broadband for 11 months during the pandemic. In the end, I told them I didn't want it as I'd had to go with EE mobile broadband as the only solution. 

I was told this would be paid into my account by the 2nd August. Since then, I have rung 3 times and all had a different fob off. The latest one that they cannot refund more than £1000 and it has to be escalated and it would be dealt with within 72hrs...it is now 5 working days later. 

Is it fair to say I should start a small claims against them as I'm not getting anywhere with them. I have emails etc from them (I have checked they are legit and they are) that says I am owed this money. I don't have an account with them - never really did as they never actually installed the product I ordered in September 2020 (they did ask if they could in July 2021!). 

Any help, greatly appreciated. 

Thanks

Neil_Jones

Um, but if you don't have an account and you've never had an account, how can you be owed nearly £1200?  What were you doing for broadband for those 11 months?

JJ_Egan

I find it very very odd that Sky would pay that sort of amount .

smalandcute

I would do a SAR first, see everything they have on file for you, then if needs be log a further complaint and if not resolved it goes to the Ombudsman.