Wrong Survey, leaves me with a house that's falling apart. help

yllop1101

If you have genuine reason to believe that your survey was inaccurate or misleading, then you first need to get in contact with the surveyors and make and complaint and follow their internal complaints policy (you should ask for a copy of this). 
If you're not happy with the outcome, you can escalate it to the ombudsman/arbitration service to whom the company is registered with, e.g. CEDR (the complaints policy should tell you who this is).

I have just been through this process for a similar situation although not with movement, and managed to get some compensation from the surveyors, which CEDR instructed was paid. It doesn't cover the whole cost of my losses but goes a good way towards them. 

If this process fails you, then I would consider looking at your home insurance. They will want you to have exhausted all other channels first I'm sure. 

To support my complaint I had an 'expert witness' survey conducted, which was carried out by a very experienced surveyor who provided a factual and impartial report on the specific areas of concern. His obligations and responsibilities were to RICS and the arbitration service, not to me (i.e. he wasn't on my side), but nonetheless the findings were in my favour so I used the report to support my case with CEDR.

You do need to read the terns and conditions of your survey however as it will outline the limitations and if they did recommend further investigations, which you ignored, then you won't have a leg to stand on unfortunately. If however they made a seemingly conclusive statement, such as, there doesn't appear to be movement, then you may be in a better position.

Good luck. 

EmmettDylan9

yllop1101 said:

If you have genuine reason to believe that your survey was inaccurate or misleading, then you first need to get in contact with the surveyors and make and complaint and follow their internal complaints policy (you should ask for a copy of this). 
If you're not happy with the outcome, you can escalate it to the ombudsman/arbitration service to whom the company is registered with, e.g. CEDR (the complaints policy should tell you who this is).

I have just been through this process for a similar situation although not with movement, and managed to get some compensation from the surveyors, which CEDR instructed was paid. It doesn't cover the whole cost of my losses but goes a good way towards them. 

If this process fails you, then I would consider looking at your home insurance. They will want you to have exhausted all other channels first I'm sure. 

To support my complaint I had an 'expert witness' survey conducted, which was carried out by a very experienced surveyor who provided a factual and impartial report on the specific areas of concern. His obligations and responsibilities were to RICS and the arbitration service, not to me (i.e. he wasn't on my side), but nonetheless the findings were in my favour so I used the report to support my case with CEDR.

You do need to read the terns and conditions of your survey however as it will outline the limitations and if they did recommend further investigations, which you ignored, then you won't have a leg to stand on unfortunately. If however they made a seemingly conclusive statement, such as, there doesn't appear to be movement, then you may be in a better position.

Good luck. 

thank you 

canaldumidi

As previously asked, please quote the relevant section of the survey in full.

If you really plan to sue, you'll need another written report from either an RICS surveyor or a structural engineer.

I assume you have confidence that your builders are right?

Re insurance - hold off till you are sure. Just informing them of the possibility of slippage will go on your record and affect future premiums, even if subsequently it's shown there is no problem and/or you don't make a claim.