Sky failed to notify me of end of contract and I have overpaid £50 as a result.
in Phones & TV
10 replies 303 views
in Phones & TV
On taking out a Sky TV + Sports package in January 2020 I was assured I would be warned a month before the contract expired. This did not happen and I noticed on my July bank statement that the Sky Direct Debit had increased from £45 to £70. I thought it must be a mistake but when this happened again in August I contacted Sky. They refused to refund the over payment of £50. I have today written to their Complaints Department.
I then experienced sharp practice when renewing my contract online as a £4 charge was added for a Netflix subscription I had not selected. Disgraceful attempt at forcing customers to pay extra for unwanted services. The charge was removed by a Sky operative on the phone. They also tried to charge a £30 admin fee for starting a new contract! Also disgraceful and also removed by operative. This company uses it's monopoly on services to fleece the customer as they know there is nowhere else to go if you want specific services.
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