Home insurance claim escape of water

minority

Looking for advice 

My unvented boiler  expansion tank ( I think that what it is called) decided to explode and appears to be rusty inside.

Anyway water escaped for 2 or so hours and flooded upstairs bathroom and 2 floors in two bedrooms Inc my eldest wardrobe and her clothes .  The living room roof partially fell in and 3in or so of water was around my down stairs.

The question are:

- the plasterboard downstairs is reading 20% and above moisture especially on external walls.  The person made it sound that they just dry it out and not replace it, is this right?

- 7 days have past since event and he has only removed skirting now which has revealed that mold is now started to grow, is this issue for keeping current plasterboard?

- he says the cupboard in bathroom where tank is held is dry which I find strange and won't need removed, I find this hard to believe?

- the bathroom floor was soaked in all directions and went under the bath to the adjacent room.  He has stated the vinyl will need replaced but I question whether the chipboard floor in the bathroom and my daughter room will need replaced after sitting in water for 7 days.

We are out the house now for minimum 3 months but I am concerned that if mold is in the skirting then chipboard floor which was drenched for 2 hours can't be in great shape?

Sandtree

How good is your alternative accommodation cover on your policy?

Generally they will want to dry things out first and see what is salvageable after the drying process (they'll normally pay you something towards the electricity for running the fans/dehumidifiers). Its generally best to let the process go through its natural course and maintain good relationships with all but if you've already been told you need to be out for 3 months and that'll use up 95% of your AA cover then you may want to consider getting pushier earlier.

minority

Sandtree said:

How good is your alternative accommodation cover on your policy?

Generally they will want to dry things out first and see what is salvageable after the drying process (they'll normally pay you something towards the electricity for running the fans/dehumidifiers). Its generally best to let the process go through its natural course and maintain good relationships with all but if you've already been told you need to be out for 3 months and that'll use up 95% of your AA cover then you may want to consider getting pushier earlier.

Sandtree said:

How good is your alternative accommodation cover on your policy?

Generally they will want to dry things out first and see what is salvageable after the drying process (they'll normally pay you something towards the electricity for running the fans/dehumidifiers). Its generally best to let the process go through its natural course and maintain good relationships with all but if you've already been told you need to be out for 3 months and that'll use up 95% of your AA cover then you may want to consider getting pushier earlier.

Hi my aa cover is pretty good up to 200k based on what the policy states.

My accommodation was challenged as it around 13k due to where I live and only option being serviced apartments.  They even tried to find something but failed.

I been told it be about 4 weeks to dry out the walls and floor.  Once they have exposed external walls and removed insulation.

Doesn't sound like the drying company will be overly quick to pop the heater in which worries me about mold growth due to them being quite busy and the fact it will be Friday before house is electrically safe again.

The drying company confirmed they would take a meter reading prior to beginning but I will also do the same.