Scam operating as www.mymanuals.net operated by Squirrel Web Ltd registered in Dublin
in Praise, vent & warnings
10 replies 2.4K views
Please read all the reviews on trust pilot about "mymanual.net" .I was looking for a manual for my TV. "mymanuals.net" came up first when I seached on Google .I did a search on the site and they said they had the manual to download .It was £1.49 or I could get monthly access to it for for £4.95.I tried to pay but it would not accept my credit card only, my Visa debit card .I paid .I looked on site and there were no manuals for any TV sets.They then sent me a manual for a fan oven .I then phoned up and was told to wait and then they will send me the right manual .I said I want my money back and I was told the £1.49 was for a trial period of 3 days and then I will be charged automatically £24.95 per month.THey said it was in the term and conditions. THey must have done this to thousands of people running into millions of euros.When I asked for a refund of my money they laughed at me.THe company is registered as Web Squirrell LTD in Dublin.
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Cancel your subscription. Then check the terms you agreed to to see you have any case for a refund. However, it's unlikely.
It's certainly not a scam website, just poor value.
Download your User Manual and Register - MyManuals
I think I only paid 99p for the manual though. I thought they would be able to locate the manual for the old vacuum but when it came via email, it was for the new and modern updated version so I contacted them, told them that they'd not sent me the exact manual I wanted and asked for my money back. I did get a refund. Then printed out the free updated version myself.
This is an Irish company though, so I'm not sure if they will be covered by the same distance selling laws as in the UK.
I agree with zx81 - cancel the subscription, you can do so any time. Fortunately, even if you can't get a refund, you've not lost a lot.
and of you scroll down on the first page
It was covered quite nicely years ago in the South Park episode "HUMANCENTiPAD"
The payment will carry over to your new card as you've already authorised it.