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Refund after welsh covid test decrease.
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Doizzy
Posts: 2 Newbie

Hi 👋🏼 I live in Wales so had to book the day 2 covid tests through welsh government. Booked two weeks before travel, charged £88 pp. two days later price was reduced to £68. Tests were not posted immediately but over two weeks after purchase. Has anyone managed to get a refund for the difference?
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Comments
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What makes you think you're due a refund - if the price had gone up after you'd bought the tests, would you have been determined to pay them the difference?3
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Thanks… There was a lot of hype about the Welsh government overcharging us for the day 2 pcr by only allowing us to book through them, I kind of see them reducing the price as an acknowledgment of them ripping people off to be fair.0
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As you have received the service that you paid for you are not entitled to a refund.According to their T&C’s you could have got a refund if you had cancelled the order before your tests were delivered as CTM are one of the few providers that do offer a refund if your travel plans change, but as the tests are not returnable any request for a refund has to be before they have been delivered.
You could have then have done a new transaction at the new lower price .There has been a lot of “hype” as you say about the cost, however there are several providers on England’s list that are more expensive and a lot ( not all ) of the cheaper providers have failed to deliver tests or results on time and do not offer refunds . Of course it’s nice to have that choice.
Whilst CTM are the only provider that the Wales and Scotland allow people to use, they can also be used in England and a lot of people have chosen to use them as in the main they have been reliable in providing the service.1 -
onashoestring said:As you have received the service that you paid for you are not entitled to a refund.According to their T&C’s you could have got a refund if you had cancelled the order before your tests were delivered as CTM are one of the few providers that do offer a refund if your travel plans change, but as the tests are not returnable any request for a refund has to be before they have been delivered.
You could have then have done a new transaction at the new lower price .There has been a lot of “hype” as you say about the cost, however there are several providers on England’s list that are more expensive and a lot ( not all ) of the cheaper providers have failed to deliver tests or results on time and do not offer refunds . Of course it’s nice to have that choice.
Whilst CTM are the only provider that the Wales and Scotland allow people to use, they can also be used in England and a lot of people have chosen to use them as in the main they have been reliable in providing the service.
In Scotland we can now use other providers either now or soon - recent change after accusations of profiteering by CTM.1 -
Doizzy said:Thanks… There was a lot of hype about the Welsh government overcharging us for the day 2 pcr by only allowing us to book through them, I kind of see them reducing the price as an acknowledgment of them ripping people off to be fair.
They also didn't reduce the price - the price was reduced, across the board, by Sajid Javid who is in charge of setting the prices.
You may also want to read the Which? report which commented on providers that offered cheaper tests but when you came to check out, the price dramatically jumped.2 -
Doizzy said:Thanks… There was a lot of hype about the Welsh government overcharging us for the day 2 pcr by only allowing us to book through them, I kind of see them reducing the price as an acknowledgment of them ripping people off to be fair.
The price dropping isn't an acknowledgement of anything, they could have got a new batch of tests from their supplier which cost less (and your test could still be part of the previous, more expensive batch).0 -
Welsh Government has announced that travellers from Wales will have a choice of provider for PCR tests from 21 September :
https://www.bbc.co.uk/news/uk-wales-58532433
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