IKEA Click and Collect Items Not Picked, None Left?

GSP

y3sitsm3 said:

GSP said:

Interesting responses and thanks for your posts.
If they can’t guarantee you will get the stock why do they take your money in the first place?

They presumably don't "take" your money, they place an authorisation hold on the amount.

They have, it’s gone from my account and I have now got to be out of pocket waiting for a refund. I feel like they have broken a contract of sorts, or received my money out of false pretences. There should be protections for the consumer on things like this. I can imagine IKEA ‘holding’ a fair chunk of people’s money before they give it back.

GSP

y3sitsm3 said:

easy said:

y3sitsm3 said:

I now have a mental image of Ikea staff frantically sprinting around the store picking items every time a C&C order comes in.

In effect that's what happens at Dunelm.  If you order from Dunelm click and collect,  the order is ready for you 2 hours later (often the text comes more quickly than that).  So it must be that they fulfil the order as soon as it comes in. 

I agree with the OP.  If you place an order,  the stock should be reserved for that order ASAP.  If they can't do that,  they shouldn't be charging the card.  
Supermarket orders don't get charged to your card until the goods are picked and rung through.

The problem generally is that the IKEA stuff is bulky/heavy and unnecessarily shifting it around seems like a bit of a waste of time.  They may not have the storage space for it in the back either.  So not charging the customer until after you've wrangled three beds, four sets of bedroom drawers and a TV stand to some holding area only to them find the card gets declined seems... a bit silly. 

I can see a certain amount of sense in not picking it until the customer turns up, although perhaps a warning that this would happen wouldn't go amiss.

Yes, we made a round trip of 40 miles and returned home with nothing. 

y3sitsm3

GSP said:

y3sitsm3 said:

GSP said:

Interesting responses and thanks for your posts.
If they can’t guarantee you will get the stock why do they take your money in the first place?

They presumably don't "take" your money, they place an authorisation hold on the amount.

They have, it’s gone from my account and I have now got to be out of pocket waiting for a refund. I feel like they have broken a contract of sorts, or received my money out of false pretences. There should be protections for the consumer on things like this. I can imagine IKEA ‘holding’ a fair chunk of people’s money before they give it back.

So there's a charge on your statement (not pending transactions) showing IKEA?

GSP

y3sitsm3 said:

GSP said:

y3sitsm3 said:

GSP said:

Interesting responses and thanks for your posts.
If they can’t guarantee you will get the stock why do they take your money in the first place?

They presumably don't "take" your money, they place an authorisation hold on the amount.

They have, it’s gone from my account and I have now got to be out of pocket waiting for a refund. I feel like they have broken a contract of sorts, or received my money out of false pretences. There should be protections for the consumer on things like this. I can imagine IKEA ‘holding’ a fair chunk of people’s money before they give it back.

So there's a charge on your statement (not pending transactions) showing IKEA?

Yes.It says IKEA Ltd Shop Online London.

y3sitsm3

GSP said:

y3sitsm3 said:

GSP said:

y3sitsm3 said:

GSP said:

Interesting responses and thanks for your posts.
If they can’t guarantee you will get the stock why do they take your money in the first place?

They presumably don't "take" your money, they place an authorisation hold on the amount.

They have, it’s gone from my account and I have now got to be out of pocket waiting for a refund. I feel like they have broken a contract of sorts, or received my money out of false pretences. There should be protections for the consumer on things like this. I can imagine IKEA ‘holding’ a fair chunk of people’s money before they give it back.

So there's a charge on your statement (not pending transactions) showing IKEA?

Yes.It says IKEA Ltd Shop Online London.

Strange, your post seems to imply this happened in the last day or so given you're waiting 5-7 days for a refund and card payments typically take 5-7 days for a refund.

Brie

y3sitsm3 said:

Oh God, not another one of these "they're talking tiny amounts of people's money to invest in the stock market" conspiracy theories.

They're not doing that, they're placing an authorisation hold on the funds. They don't get any access to the funds when they do this and even if they did debit the funds it'd take several days to actually get them.  It is not instantaneous, by any stretch of the imagination.

If there is a refund to be made that's because they have the OP's money.  

And yes some companies do make money as I described.  Particularly multinationals who have access to a lot of funds.  Not a conspiracy theory, just business practice on a very large scale.

y3sitsm3

Brie said:

y3sitsm3 said:

Oh God, not another one of these "they're talking tiny amounts of people's money to invest in the stock market" conspiracy theories.

They're not doing that, they're placing an authorisation hold on the funds. They don't get any access to the funds when they do this and even if they did debit the funds it'd take several days to actually get them.  It is not instantaneous, by any stretch of the imagination.

If there is a refund to be made that's because they have the OP's money.  

And yes some companies do make money as I described.  Particularly multinationals who have access to a lot of funds.  Not a conspiracy theory, just business practice on a very large scale.

Just because the OP says "refund" doesn't mean the money has been taken. Many people confuse authorisation holds and actual debits.  In fact, most people do in my experience.

And no, multinationals don't do that with card payments.  Banks may invest customer funds in overnight markets (and they may lend customer credits to other customers (the horror)), but they don't go around debiting cards unnecessarily so they can make a few pence.  It does not happen.

Brie

y3sitsm3 said:

The problem generally is that the IKEA stuff is bulky/heavy and unnecessarily shifting it around seems like a bit of a waste of time.  They may not have the storage space for it in the back either.  So not charging the customer until after you've wrangled three beds, four sets of bedroom drawers and a TV stand to some holding area only to them find the card gets declined seems... a bit silly. 

Yes but no but....what you describe is what must happen with some customers in every store every day.

But they could charge for the full order then could easily walk around with their tablet and a label maker picking up the tiddly items (like a bundle of cushions) and just slapping a reserved label on any large items leaving them in the normal locked bins.  If the customer doesn't collect on the agreed day the item is returned to the stock listings and the money refunded.

68ComebackSpecial

Brie said:

GSP said:

Interesting responses and thanks for your posts.
If they can’t guarantee you will get the stock why do they take your money in the first place?

Like saker75 I hate Ikea.  I hate feeling like a rat in a maze forced to go along the same trail as everyone else.  My small joy is finding reasons and ways to go in the wrong direction.  And I like the meatballs....

But the reason they take your money is that they can.  People do like their products generally and if they can pocket your ££ if only for 5 - 7 days they can use that to make a bit more profit.  It's not just your £100 or whatever, it's thousands and thousands  of others who might do the same so suddenly they might have a million available to pay their bills, invest, buy/pay FX options, whatever.

There are sneaky shortcuts throughout the store which allow you to avoid following the trail snaking it's way through all the departments. If you know what you want, and it's in the warehouse section, then just find the "aisle and location" details online/ in the IKEA app, cut through the tills and you're straight into the warehouse to pick your items. With an IKEA 2 miles from my house I can do a round trip furniture purchase in 20 minutes.

GSP

y3sitsm3 said:

GSP said:

y3sitsm3 said:

GSP said:

y3sitsm3 said:

GSP said:

Interesting responses and thanks for your posts.
If they can’t guarantee you will get the stock why do they take your money in the first place?

They presumably don't "take" your money, they place an authorisation hold on the amount.

They have, it’s gone from my account and I have now got to be out of pocket waiting for a refund. I feel like they have broken a contract of sorts, or received my money out of false pretences. There should be protections for the consumer on things like this. I can imagine IKEA ‘holding’ a fair chunk of people’s money before they give it back.

So there's a charge on your statement (not pending transactions) showing IKEA?

Yes.It says IKEA Ltd Shop Online London.

Strange, your post seems to imply this happened in the last day or so given you're waiting 5-7 days for a refund and card payments typically take 5-7 days for a refund.

Well there are the details. It’s on my credit card now. And a wasted round trip of 40 miles to boot, you can see I am hacked off.