Lender wants proof of latest credit card balance, don’t have it

aoleks

When my broker applied for my mortgage, my balance on my credit card was about £3k. I made an extra payment of £500, told the broker and he submitted the new figure as an update to the application. Bank has asked for a statement confirming new balance, but my statement will only be generated at the end of the month.

Phoned CC company, nothing they can do. I provided screenshot of my app + a printed list of the most recent balance and transactions + email confirmation of additional payments, all in PDF.

How do I prove the latest balance?

amnblog

aoleks said:

told the broker and he submitted the new figure as an update to the application. 

Why? Are you penny tight on affordability?

Who is the Lender?

Exodi

This is a common 'issue' (if you can call it that) - most bank accounts generate statements at an arbitary date which may or may not coincide with the solicitors/lenders request. In any case, I would provide the last statements you have, even if there is a void period of several weeks.

Unless you're saying (which I think you are), you have made a lump sum payment to your credit card, and declared/submitted it to the broker/lender all before the next statement cycle so it doesn't appear on the previous?

Seems a tad extreme to do this for the sake of £500 unless you really are down to the wire on affordability to be honest.

My partner went down to a Nationwide branch she banked with and had them print and stamp a statement which she scanned (though for a completely different reason) - maybe you could do the same?

aoleks

I think we should be fine with affordability, but I thought the stronger our financial situation, the better. Barclays, btw.

[Deleted User]

Barclays always do this if rhe application states that some of the debt is to be cleared.   Best thing to do is for the broker to go back in to the case and key the CC balance as showing on the statement and leave it as that balance staying. 
Nothing to prove then so the requirement will be removed 

aoleks

Spoke to the broker, we both agree that Barclays is extremely slow, inconsistent and simply unreasonable. Unless they make us an offer soon, we'll cancel the application and apply with a normal lender. Thanks all for advice.

kingstreet

I'd be happy with previous card statement plus current account transactions list showing additional payment.

[Deleted User]

aoleks said:

Spoke to the broker, we both agree that Barclays is extremely slow, inconsistent and simply unreasonable. Unless they make us an offer soon, we'll cancel the application and apply with a normal lender. Thanks all for advice.

No need to cancel the application, amending the balance to whats showing on the statement takes about 30 seconds and would sort this out easily enough 

kingstreet

Deleted_User said:

aoleks said:

Spoke to the broker, we both agree that Barclays is extremely slow, inconsistent and simply unreasonable. Unless they make us an offer soon, we'll cancel the application and apply with a normal lender. Thanks all for advice.

No need to cancel the application, amending the balance to whats showing on the statement takes about 30 seconds and would sort this out easily enough 

30 seconds to make the amendment then another 30 minutes trying to get the system to accept data already input previously, to try to work through system errors and a move into Max and out again to try to figure out what's going wrong!

aoleks

it's not just that, they simply don't respond. I've been waiting for weeks now, it shouldn't take this long, valuation was confirmed months back. they simply don't do their job so I don't trust them. we're not a special case, I would expect a response in 3 working days max, off to another bank we go and the broker (helped many of our friends get a house) agrees completely.

csgohan4

There are good brokers I know who refuse to deal with Barclays, they have that kind of reputation