Don't join them - they don't let you leave and try everything to avoid refunding what they owe you!!

GH63

As others on this thread have posted. Avro as a commercial entity have completely disengaged from their customers, especially if i) you wish to leave and ii) they owe you money.  They reject all attempts to switch unless you have a significant positive credit balance on your account, and once they get that credit balance from you then they do everything they can to avoid refunding it to you.  I am almost at the stage of using the small claims service on .gov.uk to file proceedings against them.  They do not answer phone and the time taken to answer emails is ridiculously prolonged, and the answer then is often unhelpful or downright misleading.  Please, please if you are thinking of joining them because they look cheap, DON'T DO IT!  I cannot see them being in business for much longer if their current behaviour continues.  Unwillingness to refund credit balances to suppliers or customers is often an early sign of a failing business.