Smart meter connectivity and provisioning. 2 questions.

brewerdave

[Deleted User] said:

brewerdave said:

Zog aren't installing SMETS2 currently and (as far as I'm aware) can't read them.

Yes, they can. I switched to them 10 days ago. They applied their security certificates to the meters by 8am and had a validated smart meter reading 2 hours later. My Final Statement from my old supplier was emailed to me the following day. 

Must be relatively recent - I had email exchanges with them in Feb. querying the info. on the website; they confirmed that they still required manual meter reads and that they weren't planning to start installs til the end of 2021.

[Deleted User]

brewerdave said:

[Deleted User] said:

brewerdave said:

Zog aren't installing SMETS2 currently and (as far as I'm aware) can't read them.

Yes, they can. I switched to them 10 days ago. They applied their security certificates to the meters by 8am and had a validated smart meter reading 2 hours later. My Final Statement from my old supplier was emailed to me the following day. 

Must be relatively recent - I had email exchanges with them in Feb. querying the info. on the website; they confirmed that they still required manual meter reads and that they weren't planning to start installs til the end of 2021.

All suppliers were required to become DCC Users early last year. A number of those who didn’t were sanctioned by Ofgem. Being a DCC User isn’t the same as the requirement to fit smart meters. I should imagine that Zog is getting a large number of SMETS2 customers through churn.

BeerSavesMoney

Have you spoken to the Octopus smart team? I found general customer service to be a bit unhelpful with smart meter queries but managed to get my problems solved by contacting smart@octopus.energy 

milgo

BeerSavesMoney said:

Have you spoken to the Octopus smart team? I found general customer service to be a bit unhelpful with smart meter queries but managed to get my problems solved by contacting smart@octopus.energy 

Yes, spoke with the smart meter team via email.  They made attempts to force the gas meter to connect but without any success.