Livid with NS&I

MX5huggy

Langtang said:

IanManc said:

Swipe said:

You have my sympathy. I've been through similar with a change of address, got locked out because it didn't recognise the phone code, I called up and the NSandI guy mistyped my secret question answers twice, suspending my account. Also had a real task updating my address as executor of my late mum's premium bonds. Absolute nightmare. It basically taken them a month and numerous phone calls, letters and signature forms to change my address on my late mum's premium bonds and I'm still not sure it's actually been done until I receive the confirmation letter.

I had a similar experience when I inherited a number of Savings Certificates from my parents. NS&I only transferred some of them into my name with new account numbers but not all, and seeing my parents had mirror holdings of the same amounts bought on the same days I couldn't tell which individual certificates were still in my late parents' names.

One person at NS&I who I spoke to during a protracted saga actually said "We really need to speak to your parents for their authority to release the information" and was lost for words when I responded "Well I suppose I could dig them up, but I don't know how you're going to get them to speak".  🙄

That is awful, some CS training needed I think.

I've not told them about my MIL passing away last year. She only had £3.50 in bonds from decades ago. Is it worth it?

I still have the individual paper bonds! Could I just post them back to NS&I and tell them to drop the money in a charity box?

£3.50? A bond has always been £1 you can’t have half a bond. 

ranciduk

Today I just withdrew £500 for my PBs

i didn’t even get a security call - they just asked me two security questions only 

yet sometimes in the past I’ve got a call purely for just logging into my account!

seems very random

mikb

ranciduk said:

Today I just withdrew £500 for my PBs
...
seems very random

That's because ERNIE is working the website in his spare time between draws ...